September 9-11, 2025 | Dallas, Texas
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Industry
Public Services
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Forward-thinking government for citizen-first services
Learn how we ensure that technology and strategy work together to help governments redefine public services and put citizens at the forefront of governance.
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Blog
18 Sep 2025
TCS is proud to return as a gold sponsor for the fifth year at the 2025 National Association of State Workforce Agencies (NASWA) Annual Summit.
This two-day event, taking place between September 9-11 in Dallas, Texas, brings together state workforce agencies, federal partners, and industry leaders for networking, keynote sessions, and solutions-focused panels.
This year's agenda focuses on implementing the Workforce Innovation and Opportunity Act (WIOA), providing employment services, training programs, and modernizing unemployment insurance. Its goal is to help state agencies deliver faster, better, and more equitable outcomes.
Visit us at booth #423 for the latest in unemployment insurance modernization, workforce services transformation, and government-ready AI technologies.
Core themes our experts will explore:
- Innovative approaches to reimagining the re-employment journey
- Automation to help agencies keep up with service and report demands
- Human-centered service delivery that connects people to meaningful, long-term work
- A fresh approach to serving populations with barriers to employment
Live demos | Milan Meeting Room | September 10-11
Get a firsthand look at the tools reshaping employment services:
- GenAI virtual agent technology
- Advanced fraud analytics for government
- Next-generation workforce modernization
Demo schedule:
AI-assisted workforce transformation
Demonstration of AI agent-assisted job seeker registration, resume development, and individual employment plan (IEP) document creation. The processes include reuse of state data from agencies or partner organizations, application of AI, and use of self-service features integrated with comprehensive case management performed by agency staff to facilitate self-service.
Wednesday, September 10, 4:15-5:15 PM
Thursday, September 11, 1:15-2:15 PM
Gen AI virtual agent for customer service
Demonstration of TCS next-generation virtual agent, which uses Gen AI. In this demo, participants will see how a claimant is guided by a virtual agent which speaks, listens, understands, and records inputs. The virtual agent we will demonstrate completes weekly certification, including work search, by telephone, and includes validations for incongruent customer answers.
Wednesday, September 10, 3-4 PM
Thursday, September 11, 10:30-11:30 AM
AI-driven fraud prevention analytics for public services
powered by TCS Customer Intelligence and Insights
Demonstration of analytics solution for fraud prevention using machine learning-based insights and predictive models. Deploying connected claims analysis and other fraud identifiers, the solution can assist agency staff to identify potential fraud and prioritize investigation of suspicious claims. This will result in reducing fraud benefits payout and improve program integrity.
Wednesday, September 10, 10:30-11:30 AM
Wednesday, September 10, 1:20-2:20 PM
TCS Paid Family and Medical Leave solution
Demonstration of claimant and employer registration, claim filing, questionnaire responses, health care provider certificate submission, wage reporting, and tax payment. Additionally, staff functions will be demonstrated, including work items, claim adjudication, and staff dashboards.
Thursday, September 11, 8:30-9:30 AM
We look forward to seeing you in Dallas!
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