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Everest Group PEAK Matrix Ranks TCS as a Leader in Banking Business Process Outsourcing


Report cites TCS’ integrated consulting, IT & BPO model and BaNCS platform as key characteristics

Mumbai, October 23, 2012: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading IT services, consulting and business solutions organization, announced today that it has been designated as a Leader in Banking BPO in the Everest Group report, A PEAK into the Leaders, Major Contenders and Emerging Players of the Banking BPO MarketsAmong the attributes that earned TCS the prominent position are its scale, the number of large banks in its client base, robust technology capabilities and a global delivery footprint.

In this report, Everest Group analyzed the position of 12 service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for Banking BPO. These service providers are divided into three categories based on performance: Leaders, Major Contenders and Emerging Players. The PEAK Matrix is a framework to assess the absolute matrix success and overall capability of service providers. 

“With continued investments in the financial services sector (organic and inorganic), a strong client list and a robust portfolio of offerings, TCS emerged with top quartile performance across both market success and capability measures in our banking BPO PEAK assessment,” said Saurabh Gupta, Vice President for BPO Research, Everest Group.

“We are honored to receive recognition for our leadership in banking business process services from Everest Group. Our investment in the banking domain, expertise in banking process transformation and focus on analytics in the area of risk, fraud and customer relationships are helping our financial services clients improve process efficiencies, business effectiveness and regulatory compliance,” said Abid Ali Neemuchwala, Global Head, TCS’ BPO Services.

With a wealth of experience partnering the world’s leading banks and financial institutions, TCS’ domain expertise spans the entire banking lifecycle and includes originations, transaction processing, default management, and risk and predictive analytics. TCS’ FORE™ transformation methodology, its BaNCS suite of platform solutions and its Global Network Delivery Model™ (GNDM™) means that TCS is a strategic and proactive growth enabler for its banking customers.

About TCS’ Business Process Services
Business Process Services are about managing and executing business operations. Our domain expertise helps deliver core business processing across industries, analytics and insights, and support processes such as accounting, HR and supply chain management. TCS partners with customers to accelerate co-transformation and generates business value for customers through delivery excellence, risk management and innovative models such as Platform BPO, which delivers process as a service. With over $1.1 billion in BPO revenues and 40,000+ employees across 11 countries delivering services to more than 200+ customers, TCS is one of the leading global domain-based BPO providers.

About Tata Consultancy Services Ltd. (TCS)
Tata Consultancy Services is an IT servicesconsulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of  IT,  BPSinfrastructure,  engineering and assurance services. This is delivered through its unique Global Network Delivery Model™,recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 254,000 of the world’s best-trained consultants in 42 countries. The company generated consolidated revenues of US $10.17 billion for year ended March 31, 2012 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at

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