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      05 May 2025 Jazeera Airways Partners with Tata Consultancy Services to Power AI-led Transformation, Reimagine Digital Customer Experience
      02 May 2025 IBM, Tata Consultancy Services and Government of Andhra Pradesh to Deploy India’s Largest Quantum Computer in the Country’s First Quantum Valley Tech Park
      30 Apr 2025 TCS Collaborates with SAP to Enable Enterprise-wide GenAI and Cloud Adoption For its Customer
      View all
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      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
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      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
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    Share GOI awards Passport Automation to TCS
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    The Government of India awards Passport Automation Project to Tata Consultancy Services

     

    India's Largest Mission Critical E-governance Project of over Rs 10,000 million; Passports to be delivered after 3 working days post police-verification

    New Delhi, India, October 13, 2008: Tata Consultancy Services announced that it has a signed a deal with the Ministry of External Affairs (MEA), Government of India, for the Passport Automation Project - the largest mission-critical E-governance project valued at over Rs.10,000 million. After implementation of the Project which will be managed end-to-end by TCS, the Ministry expects the process of issuing a new passport to be completed in three working days, while passports issued under the Tatkal scheme will be dispatched on the same day, subject to address and police verifications of applicants. The Master Service Agreement was signed between representatives of TCS and the MEA in New Delhi today.

    The project cost is valued over Rs.10,000 million and the project will be implemented within a Buy-Own-Operate-Transfer or BOOT framework with pilot project operation within 19 months. The countrywide roll-out of the Passport Automation Project will take place within six years and the Government will open 77 Passport Filing Centers across the country in a phased manner. TCS will have end-to-end responsibility of implementing this project.

    Speaking on the occasion, Shivshankar Menon, Foreign Secretary, Ministry of External Affairs said: “The Passport Seva Project, based on a public-private partnership model, aims to provide passport-related services to Indian citizens in a speedy, convenient and transparent manner. The sovereign and fiduciary function of granting and issuing passport remains with MEA and TCS will be our technology and operations partner in this project”

    S Ramadorai, CEO and Managing Director, TCS said, “We believe that this mission mode project of national importance will make delivery of passport services truly world class in nature. This project reiterates TCS’ commitment to help government deliver citizen services more efficiently through technology and process improvements and will transform passport service delivery to the citizens of India.”

    Tanmoy Chakrabarty, Vice President, Global Government Business Group, TCS said: “After the successful implementation of the MCA-21 program, the Passport Seva Project will enable citizens to enjoy the benefits of a technology-led, service oriented approach to passports while ensuring that the proper security, safety and safeguards are maintained.”

    The Passport Automation Project would digitize passport services and allow online filing of applications. Applicants will have the alternative option of filling the Intelligent Character Recognition (ICR)-enabled form which along with all relevant documents will be scanned and submitted at Passport Facilitation Centers (PFCs). The PFCs will be the primary hubs supporting all activities including biometric capture, photograph, payment and verification and issue of passports in the presence of applicants for most cases. The passports will be dispatched in three days in case police verification is not required or post-issue police verification is required based on passport issuance regulations. Complete tracking of the process would be possible in the system. Police nodal offices will be facilitated by TCS personnel and it will be possible to download passport forms there directly, thus eliminating any logistic delay. A call center would be established to help the applicants with information regarding passport procedures and the status of submitted requests. Grievances would be tracked and closed.

    About Tata Consultancy Services 
    Tata Consultancy Services is an IT services, business solutions and outsourcing organization that delivers real results to global businesses, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development.  A part of the Tata Group, India’s largest industrial conglomerate, TCS has over 111,000 of the world's best trained IT consultants in 50 countries. The company generated consolidated revenues of US $5.7 billion for fiscal year ended 31 March 2008 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com.

    Note: This TCS release and other news announcements are available as part of an RSS feed at https://www.tcs.com

    TCS Media Contacts

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    Email: pradipta.bagchi@tcs.com

    +91 22 6778 9999

    India

    Email: ashish.babu@tcs.com

    +91 22 6778 9077

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