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Tata Consultancy Services’ Machine First™ Delivery Model to Help Kingfisher Ensure Operational Resilience, Enhance Customer Experience and Drive Growth

LONDON | MUMBAI, November 19, 2020: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, has expanded its partnership with Kingfisher plc, a leading home improvement company in the UK and Europe, to provide consolidated application management and infrastructure support services, to accelerate the retailer’s transformation to be a digital first organization.

TCS has been a strategic application services partner to Kingfisher since 2012, and has leveraged its comprehensive portfolio of business and technology services and solutions to enhance the retailer’s customer and colleague experience and help drive its growth and modernisation agenda across various lines of business.

As part of the expanded partnership, TCS will use its Machine First™ Delivery Model (MFDMTM), powered by its closed-loop, autonomous enterprise software – ignio™, to harness the power of machine learning and AI to improve agility, ensure faster speed to market and enhance operational resilience. The award-winning ignio software will orchestrate data across the value chain and augment human teams, enabling best in class business systems operations and providing exponential business value.

Andy Wolfe, Group CIO, Kingfisher plc, said, “We look forward to continuing our strategic partnership with TCS and accelerating our aspiration of becoming a digital first retailer by leveraging their deep contextual knowledge of our business, global Retail industry experience and their expertise in the next generation technologies.”

We are pleased to be the strategic partner in Kingfisher’s continuing digital transformation journey. With the combinatorial power of our Business 4.0™ framework and deep contextual knowledge, we will help Kingfisher innovate faster, deliver superior customer experience, and drive growth.said Shekar Krishnan, Head, Retail – UK, TCS.

About Kingfisher plc

Kingfisher plc is an international home improvement company with over 1,360 stores in nine countries across Europe. We operate under retail banners including B&Q, Castorama, Brico Dépôt, Screwfix, Tradepoint and Koçtaş, supported by a team of 77,000 colleagues. We offer home improvement products and services to consumers and trade professionals who shop in our stores and via our e-commerce channels. At Kingfisher, our purpose is to make home improvement accessible for everyone.

About Tata Consultancy Services Ltd. (TCS)

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 453,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit us at

For TCS global news, follow @TCS_News.

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