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Malaysia Airlines and TCS seal MoU for IT Infrastructure Services


Subang, Malaysia/Mumbai, India (15 March 2010): Malaysia Airlines (“MAS”) and TATA Consultancy Services (“TCS”) today sealed a five year contract for end-to-end IT Infrastructure Services.

The partnership is the part of MAS’ strategic IT outsourcing programme to transform the airline’s IT operations, as part of MAS’ Business Transformation Plan (BTP2) to deliver seamless internal customer experience.

MAS Chief Information Officer, Faridah Abdul Rahman  said, “This is in line with BTP2 to align the role of IT to the airline’s P&L. One of the key initiatives include fine-tuning our IT ousourcing strategy to deliver the required business results at lower cost. At the same time, we will continue to work with our key vendors to maximize service delivery and to proactively address other business requirements.”

She added, “TCS offers innovative value proposition to enable us to meet our requirements. The proven track record of TCS with other leading global airlines made them a logical choice to be our partner.”

TCS will undertake IT infrastructure management of MAS’ data centers, IT networks and IT security. TCS will also set up an ITIL V3 compliant service management organization under a unique ‘Build, Operate and Transfer’ methodology for MAS.

Vish Iyer, Head of TCS Asia Pacific said, “TCS has established a strong reputation for providing our clients with certainty of outcome in our service delivery which is aligned with their strategic objectives. We are delighted to partner with Malaysia Airlines and will leverage our expertise and best practices to help them achieve their strategic business transformation objectives, enabling them to capture the growth in the global aviation market.”

About Malaysia Airlines 
Malaysia Airlines (, the national carrier of Malaysia connects some 40,000 passengers daily to some 100 destinations worldwide across 6 continents. The distinctive Malaysia Airlines brand is an extension of the special culture of warmth and friendliness unique to Malaysians. This inimitable Malaysian sense of graciousness  is branded as “Malaysian Hospitality” and symbolized by the acronym MH which is also the airline’s flight code.

About Tata Consultancy Services (TCS)
Tata Consultancy Services is an IT services, business solutions and outsourcing organization that delivers real results to global businesses, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development.  A part of the Tata Group, India’s largest industrial conglomerate, TCS has over 140,000 of the world's best trained IT consultants in 42 countries. The company generated consolidated revenues of US $6 billion for fiscal year ended 31 March 2009 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at

For more information, please contact

Malaysia Airlines
Tan Wai Fong
Phone: +60173389075

TCS Contacts



+91 2267789999



+91 22 6778 9077



+91 965 0017018