Skip to main content
Skip to footer

Partnership to Help Drive Agility, Intelligence and Innovation to Transform the Retailer’s Business Customer Experience and Drive Growth

LONDON | MUMBAI, January 15, 2018: Tata Consultancy Services (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organisation, today announced an expanded strategic technology partnership with Marks and Spencer plc to enable the iconic retailer to become a digital-first business.

As part of M&S’ five-year plan to transform its business, the retailer aims to make its technology function deliver more commercial opportunities. TCS will be M&S’ principal technology partner and help drive agility, intelligence, innovation and efficiency to transform the retailer’s customer experience and drive growth of M&S’ business. TCS will transition M&S to a new Technology Operating Model, which embraces the agile mind-set to transform business and IT strategy, aligned with rapid technology innovation to meet fast changing business priorities.

Steve Rowe, CEO, M&S said: “This new partnership will bring the best of TCS capabilities to M&S. We will join our expertise to unlock the potential for technology to drive our digital-first transformation and accelerate growth of our business. Through our Technology Transformation Programme, our business will be faster, simpler and more focused on achieving a seamless customer experience.”

Rajesh Gopinathan, CEO and Managing Director, TCS, commented: “Our long standing partnership with M&S has helped to build a strong contextual knowledge of their business. This is coupled with our deep domain expertise, positioning TCS to be the principal technology partner to M&S. TCS will help the customer adopt a digital-first mind-set to win new customers and create growth at accelerated pace. We look forward to working even more closely with M&S as they embark on this transformation of their business.”

About Tata Consultancy Services Ltd (TCS)

Tata Consultancy Services is an IT services, consulting and business solutions organization that partners with many of the world’s largest businesses in their transformation journeys. TCS offers a consulting-led, Cognitive powered, integrated portfolio of IT, Business & Technology Services, and engineering. This is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 390,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $ 17.6 billion for year ended March 31, 2017 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. For more information, visit us at

To stay up-to-date on TCS news in the UK, follow @TCS_UKI. For TCS global news, follow @TCS_News.

TCS Media Contacts

Asia Pacific


Phone: +65 90295944

Australia and New Zealand


Phone: +61 488 403 013



Phone: +31 615 903387

Central Europe


Phone: +49 172 6615789



Phone: +31 611 531246



Phone: +91 22 6778 9960 | +91 22 6778 9081



Phone: +81 80-2115-0989

Latin America


Phone: +569 6170 9013



Phone: +46723989188



Phone: +44 20 3155 2421



Phone: +1 646 313 4594

M&S media contacts