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TCS wins in three categories at the CMO Asia conference
TCS wins prestigious Asia Outsourcing Awards in three categories at the CMO Asia conference: Excellence in Automation, Use of Technology for Operational Excellence, BPO Innovation of the Year. The awards were presented at ceremony at Le Méridien, Singapore, on Aug 2, 2017.
Use of technology automation, operational excellence, and superior innovation in business processes helped TCS win:
- Excellence in Automation – Order to Activation Process Automation: TCS’ innovative solution automates the process of updating customer data on multiple IT systems, using a single backend data interface, to form a ‘unified view’
- Use of Technology for Operational Excellence – Data Extraction Solution: TCS’ intelligent automation solution enables machines to consider the spatial location and extract relevant data from unstructured mortgage documents—almost mimicking a trained associate
- BPO Innovation of the Year – Capacity Planning Solution: TCS’ Capacity Planning solution enables operation managers to overview associates’ utilization, and volumes of transactions to optimize resource plan and meet the required SLAs
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