TCS Helps NCBC Institutionalize Business Continuity Management to Drive Operational Excellence

TCS helped NCB Capital build a world-class Business Continuity Management (BCM)program. This program built on a strong foundation of established practices enabled NCB Capital to obtain the BS 25999 certification – a standard in the field of BCM, established by British Standards Institution (BSI).

The Customer:
NCB Capital is the investment banking arm of The National Commercial Bank, the largest in Saudi Arabia. NCB Capital provides investment banking services to individual, institutional and corporate clients in Saudi Arabia. The company has grown quickly to become Saudi Arabia’s largest investment bank, with over one million clients and SR56 billion ($15 billion) assets under management.

Business Scenario:
As the largest investment bank in Saudi Arabia with a reputation for being the leading provider of client-centric services, NCB Capital needed to adopt robust business continuity processes and procedures. The departments at NCB Capital did not follow any documented procedures, which would ensure business continuity in case of catastrophic incidents and calamities that may affect business operations. In such circumstances, it realized the need to be well equipped to restore normal services quickly after the disruption.

TCS’ Solution:
We completed the implementation of the BCM system across NCB Capital in the following stages as suggested in the best practices provided by the standard BS 25999.

  • Understanding the Organization
  • BCM System
  • BCM Test and Exercise
  • BCM Incident Response
  • BCM Automation

With our solution, NCB Capital built a mature and effective BCM program, which helped it obtain the BS 25999 certification from BSI, a multinational business services provider of standards and standards-related services. The company is one of the earliest and first investment banks in Saudi Arabia to obtain this certification.

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