The Customer: Denmark-based Nets is one of the largest companies in northern Europe providing payment cards and payment solutions. A key partner to banks, businesses and retailers throughout the Nordic region, the company handles 30-35% of all Nordic card transactions and provides the digital network for the secure exchange of payments and information between consumers, banks and businesses.
Quote: “I am very pleased with the finalized real-life tests of the new process. The working relations with the TCS team has been very satisfying. The TCS team has done an excellent job.”
- Nets, Jan Hayden-Jensen, Senior Vice President, ADAM Cards & Teller
Business Scenario: Nets was facing challenges in consistently delivering high quality business requirements, which resulted in prolonged projects, increased costs, and, at times, unsatisfactory quality of end product or solution. These challenges were applicable to internal deliveries as well as external customer orders for products and services.
There were over 20 variations of the process, resulting in lack of clarity in defining exact end-user business needs. Moreover, the lack of resources often proved to be a bottleneck in planning and prioritizing projects. Nets realized that it was getting increasingly difficult to meet the expectations of its demanding customers, especially in a competitive environment.
To overcome this, it sought to develop an organization-wide standardized and efficient business requirements collection process for application development and delivery. It also required a robust training program to address the skill gaps related to both the process and business analysis.
TCS’ Solution: We worked in collaboration with Nets to create a robust business requirements gathering process, integrated with the preferred Nets tools:
- Application Lifecycle Management (ALM) for requirements management
- Scrum for iterative software development
This included the following:
- Procedures, artefacts and templates
- Agreed quality measures
- Clearly-defined roles and responsibilities
- A training strategy, approach and documentation
We collaborated with Nets on all levels and provided insights on how to further integrate the process into its environment, through effective requirements reuse and tool-based requirements capture. Additionally, our in-depth knowledge of Scrum helped us address the concerns raised by Nets Subject Matter Experts (SMEs) on how the process would support the drive toward a more iterative development approach.
Our tailored approach has contributed to an improved and effective project delivery capability at Nets.
The new process was piloted for both the cards and teller organizations to ensure it worked within the Nets environment.
The results indicated an improvement in the following:
- The time required to complete the requirement gathering process, leading to improved delivery timescales
- The quality and comprehensiveness of the requirements documentation
- The effective use of scarce resources through advanced planning
- An accuracy of estimation (first-time right)