Enterprise Solutions

Dreamforce 2013 Highlights

Dreamforce is salesforce.com’s flagship event. A four-day long event from Nov 18-21, 2013 in San Fransisco; it is the world’s largest technology show, with more than 100,000 executives from across the globe having attended in 2013. As a Platinum salesforce.com Consulting Partner, TCS has powerful end-to-end salesforce.com consulting, implementation and service capabilities.

Dreamforce 2013 attendees were given the chance to learn how to transform their businesses at the all new, immersive Customer Company Showcase in Moscone West. Keynote presenters included the following:

  • Marc Benioff, CEO, salesforce.com
  • Marissa Mayer, President and CEO, Yahoo!
  • Sheryl Sandberg, COO, Facebook
  • Deepak Chopra, Founder, The Chopra Foundation

TCS Participation

TCS was a Platinum Level Sponsor at the event. As a Platinum Partner with salesforce.com, we highlighted success stories and shared subject matter expertise, innovative solutions and demos at booth #1707 in Moscone North. 

Our industry experts and consultants also presented TCS’ salesforce.com capabilities and success stories in multiple breakout sessions. These sessions demonstrated how we enable corporate enterprises to become customer-driven and enhance the speed, agility, flexibility and performance of customer experience and customer relationship management processes.

Watch the video: Lisa Hager, Global Head, Salesforce Practice, TCS, at the TCS Cloud Expo booth during Dreamforce 2013.

Speaking sessions

Transforming customer engagement in insurance: Empowering sales teams

  • William Marko, VP salesforce.com Effectiveness, SwissRe Corporate Solutions
  • Vinod Kachroo, Global Head, Insurance & Healthcare Industry Solutions & Solutions Delivery, TCS

Leading insurance companies have embarked on transformational journeys to deliver their customers the right experience at the right time, through the right channel. Attendees discovered how a leading insurer redesigned its business processes, implemented Salesforce to support and manage those new processes and achieved increased broker/agent enablement and customer engagement.

Cloud in the clouds: How TCS and salesforce.com are transforming the airline industry

  • Lisa Hager, Global Head, Salesforce Practice, TCS
  • Suyash Awasthi, Salesforce Practice Director, TCS

To maintain dominance and grow market share in a highly competitive industry, airlines need to transform their business by speeding up contracting and enhancing customer experience. Guests learned how TCS is transforming the way the airline industry, leveraging salesforce.com to better serve customers, manage opportunities and handle global alliance partnerships.

Leveraging salesforce.com to create an agile grant management system

  • Thomas Bridges, IT Director, Qualcomm
  • Sai Baratam, Qualcomm Client Partner, TCS

TCS helps Qualcomm transform its business, moving from binders and complex email trails to a centralized grant management system. Attendees learned how it streamlines the process from proposal submission to monitoring, increasing efficiency and visibility into performance analytics data, saving thousands of hours and building stronger relationships with the grantee.

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