TCS Offerings | Business Value
Today, extreme competition and intense demand for highly innovative products and engaging customer experience is driving Communication Service Providers (CSPs) to:
- Systematically and comprehensively enhance their IT landscape with focus on transparency, consistency, agility and speed.
- Excel in managing customer relations and touch-points and provide highly personalized services with access to uninterrupted information, anywhere, on any device.
- Enable quick and flexible go-to-market and expand business into emerging regions.
- Adopt and exploit newer concepts, such as on-demand, mobile and social collaboration.
TCS Enterprise Solutions support Telecom providers to deliver the seamless, integrated experience customers demand, gain better data insights and integrate their fixed, mobile and broadband services onto a single, highly agile platform. Our custom solutions include:
Telecom CRM in a Box: Shorten and simplify the Siebel CRM implementation cycle using our pre-built, ready-to-deploy business processes and best practices.
Rapid Financial Planning for Telcos: Reduce the time and cost of enterprise planning and analytics processes with this out-of-the-box application.
Learn more about TCS’ Telecom solutions and services.
TCS’ Telecom domain experience is driven by more than 12,000 Telecom consultants across the globe and spans multiple segments—from large customer service providers to equipment vendors. Coupled with TCS’ deep technology know-how and investments in Innovation labs and Centers of Excellence (CoE), TCS partners with its Telecom clients on a strategic level, helping them:
- Accelerate product innovation by leveraging our Centers of Excellence (CoEs) and Co-Innovation Network (COIN™).
- Improve processes and infrastructure, and transform the way you conduct business through modern customer-centric application integration.
- Optimize operational costs through right-sourcing, service bundling and landscape rationalization.