Enterprise Solutions

Customer Relationship Management

Develop stronger customer relationships and increase loyalty to your brand with TCS advanced CRM solutions that provide in-depth insights into customer behavior.

Your customers hold the key to growth and profitability. Modern CRM solutions can capture and analyze detailed buyer patterns, identifying products have the most growth potential, customers with highest value and how do you attract and retain them. A customers’ lifetime behavior affects product development and personalized marketing and sales strategies. In addition to gaining in-depth insights into customer needs and wants, modern CRM solutions are the backbone to fostering an engaging relationship with your customers and increasing brand loyalty.

TCS Offerings | Business Value

TCS Offerings

To help you unify customer data and gain the transparency and actionable insights necessary to grow loyalty and secure profitability, we modernize and transform your CRM systems and processes. TCS is uniquely positioned to support sophisticated CRM strategies, offering complete services from advisory and strategy consulting to IT landscape and process optimization and on to implementation and support. Our solutions include cloud, mobile, social media, master data management and real-time analytics services and components. We continually enhance our CRM solutions and services through our partnerships with leading product vendors, including Oracle, SAP, Salesforce.com, Microsoft and Pega.

Oracle Solutions

SAP Solution

Business Value

TCS has extensive experience in supporting CRM strategies and transforming CRM processes and systems. Eliminating barriers among disconnected systems and customer-information silos, TCS can also help you seamlessly integrate social media platforms, cloud-based CRM innovations and mobile applications. We will help you with the following:

  • Re-design your CRM processes and landscapes drawing from our profound CRM consulting expertise, collaboration with leading universities and research within our dedicated Centers of Excellence and Innovation labs.
  • Transform your legacy systems and disparate processes to deploy modern CRM technologies that enable customer data transparency and unified interactions across multiple business units and diverse functional systems.
  • Deliver personalized offers, develop products specific to customer desires and reduce time-to-market.
  • Optimize content and service delivery for the mobile and social customer to enable a seamless experience and engagement across multiple channels.

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Case Studies

Ingersoll Rand optimizes decision-making by extending customer relationship management to 18 locations in six languages and currencies

Ingersoll Rand partnered with TCS and Oracle to deploy Oracle’s Siebel Customer Relationship Management across 15 service centers in Europe, the Middle East, and Africa and 3 in Latin America, improving application usability for 650 users.