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Social Development Solutions


The recent global recession has severely affected both developed and developing economies, resulting in renewed calls for inclusive growth. This exacerbates social tensions and pressurizes governments to invest in social development, especially in healthcare, financial inclusion, education and governance. 

Equitable and inclusive growth has metamorphosed from a peripheral issue to the core part of any governance agenda. Traditional models have inherent issues of scale and transparency that cannot address the aspirations of the socially excluded. Information and Communications Technology (ICT) is a critical enabler in improving the efficiency and transparency of social development and ensuring that the disadvantaged citizens receive what is rightfully due to them.

TCS leverages a diverse set of technologies, including open source technologies, to create ICT-enabled social development solutions, addressing the twin challenges of affordability and scalability.

Client Challenges

The role of the government in developing economies is perhaps more critical and enhanced as compared to that in the developed economies. With many of the developing economies being characterized by a very heterogonous demographic mix and poor infrastructure, the challenge is to provide low-cost, yet high-quality, public services in a compressed time frame and ensure that the benefits of social welfare reach the deserving beneficiaries in the right proportion and at the right time.

The critical challenges include the following:

  • Promoting equitable growth where every citizen receives the benefits of economic growth
  • Bridging the rural-urban divide
  • Reducing unemployment
  • Mitigating social and financial exclusion
  • Ensuring a transparent and accountable implementation of the government policies

What TCS Provides

TCS has a rich pedigree of creating innovative ICT solutions for inclusive growth and social development in the following areas:

  • Financial inclusion
  • Public healthcare
  • Primary and secondary education
  • Adult literacy and vocational skills
  • Citizen services
  • Food security

At present, we are uniquely positioned to address the challenge of inclusive growth and social development. Perhaps, no other organization has the capability, experience and the pedigree to create and implement disruptive solutions at the required scale and complexity.

Business Value

The aspirations of the disadvantaged for a better life coupled with the growing divide between the affluent and poor are creating enormous social tensions across the world. Traditional approaches of social development and welfare will not suffice to address the challenges of scale, outreach and heterogeneity.

Our game-changing social development solutions address the following challenges:

  • Affordability
  • Appropriateness
  • Scalability

Our solutions result in positive on-ground outcomes that improve the quality of life of the under-served citizens of India.

White Papers

Financial Inclusion—From Obligation to Opportunity

Financial inclusion impacts nearly two billion people globally. Learn how ICT technologies, including mobile and wireless, can enable financial institutions to create disruptive business models for providing mainstream financial services to the poor.

Case Studies

TCS helps the Andhra Pradesh Government implement NREGA effectively

Learn how TCS with its NREGA framework, an end-to-end ICT solution, successfully automated the Andhra Pradesh government’s rural employment guarantee scheme.

Case Studies

TCS helps Aarogyasri Trust deliver affordable public healthcare

Learn how TCS used IT as a an effective means of service delivery to help Aarogyasri Trust deliver affordable public healthcare in Andhra Pradesh, enabling quick processing times and remote access to services.