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TCS Business Simplification Quotient for Communications Service Providers


Tata Consultancy Services' (TCS') Business Simplification Quotient (BSQ) helps CSPs quantify the complexity of their organizational landscape. It encompasses several dimensions — products, processes, technology, and people — and recommends a comprehensive set of frameworks and solutions that drive business transformation.


TCS' Business Simplification Quotient (BSQ) helps CSPs develop an end-to-end roadmap for transformation. It gathers data from across the organization including channels of engagement, products and services, business processes, and the service management and operations landscape. The solution then analyzes the data, quantifies the degree of complexity for each of these dimensions, and compares them against industry standards, visualizing this on a heat map. Based on this, CSPs can prioritize the key areas of focus and formulate a blueprint for simplification.

In short, BSQ uses a robust approach to quantify a simplification index that can be used to ensure operational excellence as well as to transform the enterprise for disruptive growth.

Our solution enables telecom companies to architect business process simplification anchored by customer journey-driven process design and customer experience-driven KPIs. It helps measure compliance to industry standards and gauges the degree to which simplification goals have been accomplished.

Some of the additional benefits include:

  • Maximized return on investment through reduced costs and minimized risks
  • Enhanced agility and time to market, in addition to elimination of redundancies
  • Improved customer experience through automation and cycle time reduction
  • Enhanced product rationalization with the help of analytics, modelling, and integrated partner on-boarding

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