TCS’ PSM solution aggregates system logs from various network elements in a Big Data environment in real-time and ensures data quality management based on certain business rules. The solution analyzes the collated data though a predictive algorithm, which also examines the transition stages of network devices prior to failure.
The solution offers communications service providers several benefits that include:
- Proactive customer engagement: Notify customers in advance, when a device failure is predicted, and assure them of the corrective measures being taken
- Promote partner products: Recommend partner products depending on customer preferences; Enhanced customer satisfaction: Boost your net promoter score (NPS) through provisioning of flawless services for your existing customers and new customers.
- Reduced contact center costs: Minimize the number of customer grievances on account of service degradation and realize significant savings related to your customer service operations
The unique advantages of TCS’ Proactive Service Management include:
- Digital domain expertise
- TCS’ Digital Reimagination model
- Full service play
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