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Connect. Curate. Comprehend: Unlocking Value Beyond Boundaries
TCS helps businesses unlock value by enhancing digital experiences with AI and cloud technologies, driving sustainability and seamless connectivity. Learn how.
Related Insights
Explore Heavy Reading survey insights on AI in telecom and discover how CSPs are progressing toward autonomous operations and building the autonomous network.
Article
22 Aug 2024
Meet us at the event to know how TCS can help CSPs monetize 5G and transform operations with intelligent automation to shape the future of the telecom industry.
Events
29 Apr 2025
A Heavy Reading white paper produced jointly with TCS
Autonomous operations are crucial for handling complex, high scale, and dynamic environments such as 5G, IoT, and future networks (5G standalone, 6G, and beyond).
As communications service providers (CSPs) move from proof-of-concept projects to live deployments, it is becoming clear that constructing the right language model is the key to success.
Heavy Reading conducted a survey in March 2025 to assess where communications service providers (CSPs) are in planning for and implementing autonomous operations (AO). The survey pulled in responses from over 100 global CSPs, seeking to answer questions such as:
- Where in the network are the CSPs focusing their efforts as they move to AO, and how will this change during the next 18 months?
- Which emerging technologies are the enablers of AO?
- What are the main implementation challenges of AO? Cost? A shortage of skilled personnel? Or something else?
- Where are CSPs turning to for help in terms of an expanded ecosystem?
- What is their strategy for adopting a large language model (LLM) or, perhaps, a small language model (SLM)?
- How do they rate their organization when it comes to data management, an integral aspect of both AO and AI?
This report is based on the results of the survey conducted by Heavy Reading, in conjunction with the insights and viewpoints of TCS’ subject matter experts. We present a snapshot of where the CSPs are with AO at the close of 1Q25 and how they are defining the partnerships, technologies, and strategic initiatives that will enable them to succeed in 2025 and beyond.
Click here to access the full report.
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