Telecom companies face a unique set of challenges that stem from technology trends and customer demands. The convergence of applications, networks or content like voice, video, and data on this new-age information super highway has become the next path-breaking move in core mass-market technology providing single connectivity and integrated user experience.
TCS understand the implications of this on your business. Our solutions help you understand and address the challenges and opportunities brought by convergence. 

CLIENT Challenges

Success in a business environment characterized by convergence, innovation, high customer churn, mergers, and changing regulatory demands, requires telecom enterprises to have flexible business processes and robust infrastructure.

What TCS Provides

TCS partners with you to build and implement innovative strategies and solutions to remain competitive, improve processes and infrastructure, and transform the way you do business. Our ready-to-access proprietary frameworks and solution accelerators for product development, productivity enhancement, and test automation compress implementation time. Tools include:
• eTOM-based business process
• BEAT ™ architecture
• BIFT frameworks
• Common information model
• Upgrade accelerators
• Revenue assurance tools

Business Value

TCS partners with you to build and implement innovative strategies and solutions to achieve all of the following:
• Improve processes and infrastructure
• Improve overall customer satisfaction
• Accelerated product innovation
• Faster go-to- market
• Reduced costs of product development and support

Client Thoughts

RELATED LOCATIONS

• INCA*Lab:  This lab builds innovative models for validation of converging telecom infrastructure, showcasing automation of network validation and appropriate quick-win solutions for customers
• IPTV CoE : The Center of Excellence for IPTV hosts  Industry standard Middleware Solutions,  Environment to develop Platform Independent Value added services and custom build interfaces to Third party / Telecom systems
• OSS/ BSS Lab: This lab builds competency on the products of our alliances and also to showcase our capability in the OSS/BSS space
• Service Delivery Platform(SDP) and VAS lab: This lab provides the environment for rapid service creation and deployment, which allows the users to have rich experience of next generation services
• Wireless and Pervasive Technologies (WPT) Lab: This lab formulates and experiment various business models using mobile and wireless technology

ALLIANCES

Industry Alliances:
TM Forum is an industry association focused on transforming business processes, operations and systems for managing and monetizing on-line Information, Communications and Entertainment services.
TCS is a corporate member of TM Forum and  frequently shares its leadership thoughts on implementation of TMF standards and innovations. TCS participates in joint training programs, catalyst programs, OSS/J programs and presentations conducted by the Forum.

Strategic Alliances: 

• IBM
• Microsoft
• Oracle
• SAP

IT Alliances: 

• Chordiant
• Clarity
• COGNOS
• COMPTEL
• Comverse
• Convergys
• Ericsson
• INTEC
• Lucent Technologies
• Metratech
• NCR
• TestQuest
• TIBCO
• Verisign
• WebMethods

Segments

• Equipment Manufacturers
• Service Providers
• Enterprises

Topics

• Customer Relationship Management
• Enterprise Resource Planning
• Hosted OSS-BSS
• Wireless and Pervasive Technologies
• Network Management
• Value Added Services
• Service Delivery Platform
• IP Transformation
• IP Multimedia Subsystems
• Integrated IPTV Solutions
• Handset Testing
• Wireless System Integration
• BREW
• Voice Enablement and Contact Center Solutions