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Where adaptability meets advantage

At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

Adaptability starts here
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    What we do

    Where adaptability meets advantage

    At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

    Adaptability starts here
    • Industries
    • Services
    • Products and Platforms
    • Research & Innovation
    • Alliances
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
    • TCS Research
    • TCS Pace™
    Where adaptability meets advantage
  • Industries expand here
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services expand here
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
  • Research & Innovation expand here
    • TCS Research
    • TCS Pace™
  • Alliances
  • Who we are

    We deliver excellence and create value for customers and communities.

    Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

    Discover the difference
    • Brand
    • Leadership
    • Community
    • Sustainability
    • Inclusion
    • Values
    We deliver excellence and create value for customers and communities.
  • Brand
  • Leadership
  • Community
  • Sustainability
  • Inclusion
  • Values
  • Insights

    Discover why customers choose TCS

    We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.

    Read our customer success stories.
    • Events
    • Analyst Recognition
    • Global Studies

    Upcoming events

    27 Dec 2025 TCS at Guidewire Connections 2025
    01 Dec 2025 TCS at AWS re:Invent 2025
    18 Nov 2025 TCS is a Gamechanger Sponsor of Microsoft Ignite 2025
    View all

    Recent recognitions

    15 Oct 2025 From Technical Liability to Digital Dominance: Plaza Premium Group’s Bold Transformation
    06 Oct 2025 Unlocking the Future: 6G & AI for Telcos
    18 Sep 2025 Emirates NBD Transforms Payments and Reengineers Banking Operations
    View all
    Discover why customers choose TCS
  • Events
  • Analyst Recognition
  • Global Studies
  • Careers

    Want to be a global change-maker? Join our team.

    At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

    Join us
    • India
    • Americas
    • Asia Pacific
    • Europe and UK
    • Middle East and Africa
    • India
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
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    • Hungary
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
    Want to be a global change-maker? Join our team.
  • India expand here
    • India
  • Americas expand here
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
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    16 Oct 2025 NCVET Selected TCS to Develop a Portal Aimed at Democratizing the Vocational Skill Development Ecosystem in India
    16 Oct 2025 TCS and Infineon Partner to Redefine Digital Experience and Accelerate Sales Growth
    19 Sep 2025 TCS Interactive Opens Flagship Studio in New York City to Drive Innovation-led Experiences
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    • Travel and Logistics
    • Video

    Air France-KLM: Staying adaptive with AI, customer experience, and a future forward partnership

    Share Air France-KLM and TCS: Celebrating 30 Years of Successful Partnership
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    INDUSTRY

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    Data and AI in Travel Industry for a Memorable Passenger Experience

    TCS helps create a sustainable travel ecosystem and design hyper-personalized using AI and big data in tourism to make the passenger journey memorable.
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    HIGHLIGHTS

    • Air France-KLM partnered with TCS to leverage new age technologies and address the dynamic challenges of the aviation industry.
    • This partnership has been pivotal in advancing Air France-KLM’s tech landscape, from digital transformation to modernization in AI, cloud, and data.
    • As Air France-KLM continue to invest in staying perpetually adaptive, TCS remains a trusted partner, committed to driving digitization and innovation.

    On this page

    Enduring partnership   inpage
    Delivering results   inpage
    Navigating tomorrow   inpage
    Celebrating success   inpage
    Chennai visit   inpage
    Enduring partnership inpage
    Delivering results inpage
    Navigating tomorrow inpage
    Celebrating success inpage
    Chennai visit inpage
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    Enduring partnership Delivering results Navigating tomorrow Celebrating success Chennai visit

    Enduring partnership

    Air France-KLM, a leader in aircraft passenger, cargo, and maintenance services, operates a fleet of 564 aircraft across 300 destinations in 90 countries.

    With strong European roots, the group's activities connect people, economies, and cultures, and boost economic growth and social progress. The airline is committed to creating a more sustainable, responsible, and inclusive aviation industry. 

    TCS and Air France-KLM are long-term partners on a shared journey of innovation, leveraging advanced digital technologies to turn Air France-KLM into one of the most customer centric airlines in the world.

    “We are proud of being considered the most customer-centric airline in the world and want to continue delivering those services for many years to come," said Marjan Rintel, CEO, KLM. “Over the last few years, Air France-KLM faced several challenges with rising inflation, a tough labor market, issues in the supply chain and pressure on sustainability. It is therefore key to stay adaptive as a business, but this requires a lot of work. The only way to succeed is by implementing technology and using it to face the challenges of the future.”

    For 30+ years, TCS has played a pivotal role in Air France-KLM’s digital transformation journey, enabling them to rapidly adapt to challenges such as fluctuating fuel prices, geopolitical uncertainties, and increasing sustainability expectations. Together, Air France-KLM and TCS have demonstrated how long-term collaboration can drive innovation, resilience, and sustainable growth.

    “At TCS, we believe that perpetual adaptability is the key to thriving in today’s rapidly changing world," said K. Krithivasan, CEO, TCS. “Over the last 30 years, our partnership with Air France-KLM has been a testament to the power of innovation and collaboration. By leveraging cutting-edge technologies like AI, cloud, and automation, we have enabled Air France-KLM to anticipate change, respond proactively, and lead the way in customer excellence. We are excited to continue this journey together, shaping the future of aviation." 

    Delivering results together

    Air France-KLM and TCS have pioneered industry-first innovations and strategic initiatives. 

    The relationship has transformed into a valued partnership focused on delivering exceptional services.

    The partnership has been marked by significant achievements in reinventing Air France-KLM’s technology landscape. TCS has played a crucial role in various technology transformations, including agile methodologies, web and mobile applications, social media, and advanced business strategies.

    “We are proud of the many remarkable milestones achieved, many of which were industry-firsts,” said Arun Pradeep, Business Head, Travel, Transport & Hospitality, TCS UK EMEA. “From webification and APIfication of the core passenger and cargo operational platforms, to innovations in web and mobile channels, TCS has been instrumental in transforming technology and the ways of working.”

    Navigating tomorrow: Future visions and aspirations

    Air France-KLM and TCS continue to collaborate on new business models, leveraging the latest in digital innovation, cloud, data, and artificial intelligence (AI).

    This partnership will shape the airline’s future by delivering enhanced services to its global customers, and by being future-ready for any new challenges that arise.

    “We need talented people; we need people in the world of digital transformation and AI. That is why we chose TCS,” said Marjan Rintel, CEO, KLM.

    When TCS started its operations in the Netherlands, Air France-KLM was one of its first customers, with both businesses sharing a common goal of delivering exceptional customer service, together building   a trusted business partnership.

    “Over the past 30 years, TCS has been a robust partner to help Air France-KLM embark on its flight toward technological advancement,” said Aart Slagt, EVP & CIO, Information Services, KLM. 

    Building tomorrow’s airline

    The enduring collaboration between Air France-KLM and TCS is a testament to the shared commitment to innovation, operational excellence, and customer-centricity.

    The partnership is currently focusing on harnessing advancements in agentic AI, predictive analytics, and automation. This will help enhance operational efficiency in passenger servicing at departure halls, cargo warehouses and baggage handling as well as enriched passenger experience during trip discovery, offer optimization and promotions by assisting, augmenting and transforming the processes.

    As part of this engagement, TCS and Air France-KLM are executing a large-scale Crew Transformation program to enable the airline’s workforce for the digital age by creating a ‘Digital Crew Journey’ to deliver a more unified employee experience.

    TCS is also partnering with Air-France-KLM’s innovation departments to innovate airline operations and passenger services using emerging technologies. The partnership also powers Air France-KLM’s sales, distribution, marketing, and loyalty ecosystems. This engagement helps secure better overall ticket distribution both online and offline. 

    “Air France-KLM aims to champion air transport and customer experience, operational excellence and sustainability. For three decades, TCS has evolved into a true business partner, helping us reach our vision by leveraging an ecosystem, helping us continue to digitalize,” said Pierre-Olivier Bandet, EVP & CIO Information Services, Air France-KLM.

    Chennai visit

    Recently, KLM CEO Marjan Rintel and her team visited one of the TCS Chennai offices in India, to celebrate the companies’ longstanding relationship.

    During the eventful trip, they also discussed a shared vision for a future in which KLM strengthens its reputation as the world’s most customer-centric airline. Marjan Rintel, Chief Executive Officer (CEO), KLM, said, “We are proud of being considered the most customer-centric airline in the world and want to continue delivering those services for many years to come. Over the last few years, KLM faced several challenges with rising inflation, a tough labor market, issues in the supply chain and pressure on sustainability. It is therefore key to stay adaptive as a business, but this requires a lot of work. The only way to succeed is by implementing technology and using it to face the challenges of the future.”

    K Krithivasan, Chief Executive Officer (CEO), TCS, said, “At TCS, we believe that perpetual adaptability is the key to thriving in today’s rapidly changing world. Over the last 30 years, our partnership with KLM has been a testament to the power of innovation and collaboration. By leveraging cutting-edge technologies like AI, cloud, and automation, we have enabled KLM to anticipate change, respond proactively, and lead the way in customer excellence. We are excited to continue this journey together, shaping the future of aviation."

    Staying adaptive with innovative technology

    See how Air France-KLM are staying adaptive with innovative technology and AI.

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    We need talented people; we need people in the world of digital transformation and AI. That is why we choose TCS.

    Marjan Rintel

    CEO, KLM

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