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TCS Optumera™
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TCS Optumera™: AI-Powered Strategic Intelligence Platform for Retail
TCS Optumera™, an AI-powered retail-connected strategic intelligence platform, helps drive strategic and data-driven decisions across the retail value chain.
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With TCS Optumera™, Australia’s one of the most loved retailers transforms the in-store experience to provide a personalized shopping experience. Learn how.
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Join us at NRF 2025 to explore our innovative solutions that support business transformation and learn how to drive your company’s AI-powered retail strategy.
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18 Dec 2024
With TCS Optumera™ Self-learning Supply Chain, retailers can adapt their supply chains to changing conditions in a sustainable and resilient way. Learn more.
Solution
18 Jul 2022
Industry
Retail
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Omnichannel CX and Intelligent Innovation – The Future of Retail
Read how TCS’ agile and AI-powered retail solutions help businesses strengthen supply chains, reimagine operations, and deliver improved customer experience.
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With TCS OmniStore™ , Kingfisher Plc transformed the unified commerce journey and modernized CX with features such as self-checkout and save-the-cart.
Customer Testimonial
21 Sep 2023
Learn how the Co-op Group and TCS have forged a partnership built on common values and a shared vision for the future, thus modernizing the retail experience.
Customer Testimonial
19 Mar 2024
now about the transformative power of generative AI and its capabilities that have the potential to offer personalization, enhance CX, and revolutionize retail.
White Paper
03 Oct 2024
Highlights
TCS Optumera™ Self-learning Supply Chain is an AI-powered autonomous platform that helps retailers make integrated merchandising and supply chain decisions through multidimensional concurrent optimization of KPIs in real time
About this solution
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CHALLENGE
Increase in e-commerce volumes and shipping costs; customer demands for flexible, faster fulfillment at lower cost; and higher levels of volatility are stressing supply chains. This is further compounded by constraints due to legacy systems, inaccurate forecasting, siloed optimization, labor shortage, and port blocks leading to low fill rates. Retailers need to take a proactive, scientific approach to supply chain management; the key is to be able to preempt and respond to change in near real time.
SOLUTION
TCS Optumera™ Self-learning Supply Chain enables retailers to make integrated merchandising and supply chain decisions by optimizing KPIs in real time.
Demand forecasting: Intelligent unified forecasting of omnichannel demand with industry-leading higher accuracy at granular store, stock-keeping unit (SKU), and day levels
Intelligent replenishment: Holistic, multidimensional concurrent optimization to generate optimal order quantity while optimizing availability, wastage, and cost-to-serve
Dynamic parameter tuning: Enables strategic and dynamic replenishment planning by concurrent tuning of more than 10 replenishment parameters, and recommends optimal value
Flow smoothening: Predicts and smoothens inbound and outbound movement of products at delivery centers and stores by enabling optimal resourcing decisions for labor, containers, and transport
BENEFITS
3-5% increase in sales and margin
3-8% increase in product availability
10-15% reduction in cost-to-serve
5X faster time-to-market
Improved inventory cost savings
Business value acceleration
Higher ROI
Positive customer experience
TCS Optumera enables forecasting of omnichannel demand and generation of optimal order quantity.
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