At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
You have these already downloaded
We have sent you a copy of the report to your email again.
Tata Consultancy Services Achieved the Top Position in Survey of 140 CXOs from Top IT Spending Companies in Switzerland, and an Overall Satisfaction Score of 82%
ZURICH | MUMBAI, October 27, 2022: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) has been ranked number one for customer satisfaction in Switzerland, in an independent survey of CXOs from top IT spending organizations by Whitelane Research and Navisco.
Whitelane Research’s 2022 IT Sourcing Study is based on responses from 210 CIOs and senior decision makers across Switzerland. The research investigated over 430 unique IT sourcing relationships to assess service providers on eight Key Performance Indicators (KPIs), including service delivery, relationship, commercial and transformation.
TCS has achieved the top position in customer satisfaction for the tenth time, with an overall satisfaction score of 82%, compared to the industry average of 74%. TCS demonstrated strong results across multiple dimensions and KPIs. It scored highly in Business Understanding (81% vs average of 76%) and Sustainability (77% vs average of 72%). Further, TCS ranked in the top 3 for:
“We are delighted to be ranked number 1 in customer satisfaction by our Swiss customers,” said Rainer Zahradnik, Country Head, TCS Switzerland. “TCS’ customer-centric approach to business has helped us gain a deep understanding of our clients’ business and technology needs. Our contextual knowledge along with our investments in our employees, in research and innovation and in intellectual property help address our clients’ evolving needs and drive their growth and transformation.”
“Tata Consultancy Services holds the top position in Switzerland for the 10th time based on the rankings of business leaders in Switzerland,” said Jef Loos, Head of Sourcing, Whitelane Research. "It is a special achievement to maintain such a high customer satisfaction score for so many consecutive years. TCS can be proud of the dedicated focus of its teams in building lasting and strong relationships with its customers."
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational business group, TCS has over 606,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $25.7 billion in the fiscal year ended March 31, 2022, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit www.tcs.com
corporate.communications@tcs.com
saxena.kritika@tcs.com
+91 22 6778 9999
y.tham@tcs.com
+65 6372 4822
tiffany.fisher@tcs.com
+1 416 456 7650
alma.leal@tcs.com
+521 55 2095 6098
francesca.newby@tcs.com
+61 414 902 440
roland.bagen@tcs.com
+46 70 3178024
douglas.foote@tcs.com
+81 80 2115 0989
pragya.priyadarshini@tcs.com
+971 528656700
priyanka.mehta@tcs.com
+44 7921493382
andrew.corcione@tcs.com
+1 646 617 8221
TCS Conducts the World’s Largest AI Hackathon
TCS Partners with Google Cloud to Integrate Gemini Enterprise for its Workforce and Customers
TCS to Create 5,000 New Jobs in the UK Over the Next 3 Years
TCS Acquires US-based ListEngage; Boosts Salesforce Practice and Agentic AI Capabilities