Expediting Digital Transformation at CSPs and Subscription-based Businesses
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TCS HOBS™
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TCS HOBS™: Engineering experiences with personalization and innovation
TCS HOBS™ is a cloud-native, catalog-centric platform with a composable architecture built for the telecom OSS/BSS support systems. Download our brochure now.
Related Insights
Revenue assurance in the telecom industry is a critical issue. Learn how Vodacom has improved its revenue management system with TCS’ HOBS Integrated Revenue Assurance that helped reduce revenue leakage, streamline billing data reconciliation, and improve data quality, thereby enhancing customer experience.
Case Studies
24 Apr 2018
Learn how Business Assurance in the 5G era can serve as proactive real-time assurance controls to help CSPs safeguard revenues, costs, and enhance CX.
White Paper
26 Jun 2024
Learn how generative AI in telco can help customize new UI/UX portals, reduce agent handling time, and provide a personalized experience for customers.
White Paper
07 Jun 2024
Cloud platform with the power of digital core, intelligence, and open APIs to amplify business agility
CHALLENGE
Continuous adoption of digital technologies in all aspects of customer interaction is transforming enterprises as never before. Key aspects of this transformation include building capabilities to mass personalize offerings, effectively leveraging the ecosystem to bundle core and partner services, zero touch operations, and embracing environment changes with ease. To be able to do all of this, businesses need a platform that will enable them to automate their processes, integrate with partners seamlessly, and adopt new business models, in turn delivering superior experience to customers.
SOLUTION
TCS HOBS™, a cloud platform with catalog driven architecture, simplifies your digital core enabling flexibility and agility in an ever-changing business environment. With open APIs and intelligence driven event framework, it helps devise adaptive experience tailored to customer preferences. The fit-for-purpose design ensures a zero touch back–office; configurable processes ensure accelerated transformation and lower TCO.
Pre-integrated capabilities across product management, negotiated selling, customer and partner management, service delivery and revenue assurance, and integrated device, network and service management help CSPs and other subscription-based businesses to rapidly transform into digital enterprises.
BENEFITS
TCS HOBS™ supports over 400 out-of-the-box interactions across various processes such as concept-to-launch, lead-to-order, trouble-to-resolve, and lead-to-cash. It therefore gives a jump-start whether you want to transform your legacy setup or launch greenfield operations.
Available with flexible deployment options – as-a-service and plug-and-play, the platform offers the following benefits:
- Business agility: Adopt new business models to rapidly deliver products and services
- Value creation: Effectively leverage ecosystems to bundle core and partner offerings
- Superior customer experience: Personalized, simplified, and transparent interactions across channels
- Employee productivity: Ease of collaboration, complete visibility of customer journeys, insights across operations help improve outcomes
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Bridging the gap: Consumerization of Telco Enterprise Services
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Community Fibre Redefines Customer Experience with TCS HOBS™
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TCS HOBS™ Unified Catalog: Reimagining Product Lifecycle Management
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29 Jan 2025
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