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Energy, Resources & Utilities
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Rebalance the energy equation
We work with energy, resources, and utility businesses to create a smart and sustainable future.
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HIGHLIGHTS
- AI and quantum computing are transforming the energy sector by making the grid more intelligent with a thrust on customer personalization.
- A power delivery system needs to be built where industry boundaries are blurred.
- ‘Beyond Zero: Race to Tomorrow’ emphasizes zero emissions and zero customer complaints in a seamlessly integrated industry environment.
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The dual factor
At DISTRIBUTECH 2025, Sabyasachi Chandra, Vice President and Head of the Utilities Business Unit at TCS Americas, underpins the two important pivots that are shaping the present and future of the utilities industry: technological disruption and market reform.
Chandra thinks disruptive technologies like genAI, quantum computing, and cloud-based utility platforms boost efficiency and trigger innovation. On the other hand, market reforms are a step toward energy transition, activities like mergers and acquisitions, and building resilience across the utilities value chain by chalking up strategies to mitigate climatic challenges like wildfires and hurricanes.
The treble phases
For Chandra, AI in utilities is transformative.
The implementation is divided into three levels: Assist, augment, and transform. In the “assist” phase, AI supports human decision-making; in the “augment” phase, it enhances human capabilities; and at the “transform” level, AI empowers businesses with new business models and operations. Integrating AI with other technologies to optimize operations and customer experiences is also crucial.
Proactive approach
Chandra concludes that it is imperative for the utilities businesses to adapt to changing customer expectations and regulatory landscapes.
For him, the path forward would be to adopt new technologies and business models that address the rising and ever-complex energy demands.
Read the full conversation here.
Swipe LeftSwipe RightThe utility sector is being defined by hyper-personalization, exponential value delivery, risk-taking, and ecosystem collaborations. This isn’t just a business; it’s a transformation.
Sabyasachi Chandra
Vice President and Head of the Utilities Business Unit at TCS Americas
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