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Tata Consultancy Services is helping enterprises move toward AI-led Autonomous GBS, where AI agents autonomously execute tasks, while humans provide oversight, judgement, and governance
NEW YORK | MUMBAI, October 26, 2026: Tata Consultancy Services (TCS) has been identified as a Leader in Everest Group's Agentic Process Automation (APA) Solutions PEAK Matrix®.
According to the report, TCS' vision centers on building autonomous and AI-driven business operations for enterprises, advancing toward an Autonomous Global Business Services (GBS) model that emphasizes process reimagination and business value. The report states that TCS offers a strong portfolio of proprietary offerings, including TCS AI WisdomNext™, which consolidates multiple generative AI and agentic AI services into a unified interface within regulatory standards; ignio™, its AIOps platform; and the TCS Cognitive Automation Platform, which integrates legacy systems, modern technologies, and automation capabilities.
"Agentic AI is ushering in a new operating paradigm where enterprises move beyond automating tasks to building autonomous, self-optimizing business operations. At TCS, we are helping leading organizations accelerate their journey toward Autonomous GBS, our vision for AI-led operations where intelligent agents execute, learn, and adapt at scale while humans provide strategic oversight, governance, and judgement," said Akhilesh Tiwari, Head, Autonomous Business Operations, TCS. “This recognition reinforces our leadership in reimagining business processes and transforming operations into intelligent, outcome-centric engines that continuously drive resilience, agility, and growth.
TCS' APA capabilities span the full automation spectrum, enabling enterprises to execute complex workflows, augment decision-making, and continuously learn and improve. Its portfolio is distributed across industries such as banking and capital markets, healthcare and life sciences, hi-tech, and technology, media, and communication, as well as process areas including finance and accounting, supply chain, human resources, and customer experience.
These capabilities underpin TCS' vision of AI-led Autonomous GBS, anchored on evolutionary human+AI teaming, where intelligent AI agents autonomously execute and optimize operations while humans provide oversight, governance, and strategic direction. This fundamentally shifts the basis of operations from people running processes to people governing outcomes, enabling enterprises to realise superior business outcomes in speed, quality, experience, resilience, and cost.
Complementing this vision is TCS Cognix™, an AI-driven human-machine collaboration suite, which offers a customized, fit-for-purpose transformation approach aligned to the business dynamics and operations maturity of each enterprise.
“TCS demonstrates a mature Agentic Process Automation (APA) proposition, anchored in proprietary offerings, domain-led solution assets, and large-scale automation delivery experience,” said Vaibhav Bansal, Vice President, Everest Group. “Its offerings, including TCS AI WisdomNext™, ignio™, and TCS Cognitive Automation Platform bring together agentic AI, AIOps, legacy modernization, and automation capabilities to support enterprise-scale transformation. TCS further strengthens its proposition through function- and industry-specific offerings, including TCS Cognix™, and AI-powered enterprise digital twin platform such as TCS TwinX™, which accelerate deployment across areas such as finance and customer operations. Its technology portfolio, domain expertise, and experience in complex, multi-process automation engagements have contributed to its positioning as a Leader in Everest Group’s APA Solutions PEAK Matrix® Assessment 2026,” he added.
Disclaimer: Licensed extracts taken from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
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