Jegan Fernando heads the Industry Advisory Group for Australia, New Zealand and LATAM, CMI, TCS and is the chief architect for TCS Contexify™. He has over 25 years of experience in consulting and architecting various transformational initiatives across the globe. He drives various digital and technological transformation initiatives across organizations through thought leadership. He is a telecom domain expert specialized in B/OSS, contact center and network platforms. He holds a bachelor’s degree from College of Engineering, Guindy, Chennai.