Revenue leakage, opportunity loss, and cost assurance are among the top concerns for communications service providers (CSPs) and other subscription businesses in today's hyper-competitive business landscape. Most global operators lose two to seven percent of their revenues annually, owing to leakage in the sales to cash collections process. CSPs need to accurately identify factors that impact the net promoter score (NPS) and predict the probability of leakage to maximize the average revenue per user (ARPU) and customer lifetime value.
TCS HOBS Integrated Revenue Assurance is the industry's first eTOM driven cloud offering built on Hadoop based Big Data technology. Backed by a robust, non-intrusive diagnostic methodology, it enables revenue growth for CSPs by extracting information pertaining to unbilled revenue, identifying revenue leakage, and protecting revenue streams from potential losses, thereby decreasing costs and improving customer satisfaction.
Key features of this Big Data-driven solution are:
- Acquires, converts, and collates data obtained from different applications of service providers
- Employs a business process engine for rule-based data processing
- Leverages a workflow based case manager that enables creation of user defined workflows
- Provides data rich, operational dashboards and visualizations
A comprehensive offering, TCS HOBS Integrated Revenue Assurance helps streamline the different stages of revenue assurance, from discovery to analysis and correction. It is particularly beneficial for digital businesses with fragmented systems and hybrid applications. The easy-to-deploy product comprises three modules for revenue assurance, fraud management and data quality management that together help to discover and fix problems in revenue leaks, frauds, as well data reconciliation.