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NMBS-SNCB Digital Transformation with TCS

The Belgian rail operator offers enhanced CX and performance. The video features Koen Kerckaert, Business Director, Passenger, Transport & Security, SNCB; Guido Leimere, CEO, Ypto and CIO, SNCB; Arun Pradeep, Head, TTH, TCS Europe and Ilse Verspecht, Train Manager, SNCB.

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NMBS-SNCB
Travel, Transportation & Hospitality
Digital Transformation & Customer Experience

Founded in 1926, the national railway company of Belgium NMBS-SNCB is undergoing a digital transformation.

Experience Partnership

In 2018, NMBS-SNCB on-boarded TCS as their strategic IT partner. “We chose TCS thanks to their in-depth knowledge of their transport vertical and in particular on railway industries across the world,” said Guido.

Experience Results

TCS has been supporting NMBS-SNCB to deliver a connected and user-friendly customer experience in railways. “We migrated over 500 applications in one year," said Guido. “We deployed an innovation lab and cloud-first infrastructure to better serve our customers.”

Experience Leadership

“The changing habits of our customers are driving us and obliging us to change and become more digital,” said Kerckaert. To make this possible, technology and innovation in railway is of strategic importance for NMBS-SNCB.

Related Links

Blog- How Automation Can Transform Railways 

White Paper- Passenger Rail Travel to Get on Track with Mobility as a Service

Solution- TCS Crystallus™ for Railways

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