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SUCCESS STORY

Vodafone Idea Simplifies IoT Deployment

IoT order management enabled by TCS HOBS™ leads to enhanced customer experience

 
Client
Vodafone Idea Limited
Industries
Telecommunication
Service
Consulting Cloud Infrastructure Internet of Things

Challenge

Vodafone Idea aimed for flexible subscription management to gain IOT market share

Vodafone Idea Limited was rapidly developing its IoT ecosystem to build five million live IoT connections across multiple industries including automotive, banking and healthcare. To be exceptional in the market, they needed to ensure that the ecosystem was supported by a robust and flexible IoT subscription management process that enabled quicker time to market and rich customer experience. The traditional telecom model thus needed to be replaced with IoT subscription management which included bundling and mass personalization features, while keeping accelerated fulfillment in mind.

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Solution

TCS HOBS helps Vodafone Idea streamline IoT subscription management.

Vodafone Idea Limited chose TCS as their partner in their endeavor to provide superior customer experience across areas such as customer life cycle management, order management, IoT product lifecycle management, billing, device and customer support. TCS deployed HOBS™ – a cloud-based pre-integrated IoT subscription management platform on a catalog-driven architecture – to help Vodafone Idea Limited launch, manage and monetize IoT services rapidly.

With over 400 out-of-the-box interactions, TCS HOBS covers various functions from concept-to-launch and lead-to-order to trouble-to-resolve and lead-to-cash. By handling everything from automating inventory and revenue management to unifying customer experience, HOBS gave Vodafone Idea Limited a jump-start for setting up and streamlining IoT customer processes and launch quickly.

“HOBS™ helps make things simple for ourselves and our customers,” Partha Chatterjee, Customer Value Engineering- IoT

Benefits

Vodafone Idea Limited soft-launched its IoT services in 5 months by deploying TCS HOBS™

Besides rolling out services quickly, the business achieved greater control, broader platform capability and easy scalability with the pay-as-you-go model. The IoT subscription management platform helped optimize capex and gain a competitive edge.

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