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Ponmeena Shankar Kannan Kanagaraj
Business Relationship Manager, BFSI, TCS
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The pace of business transformation will accelerate with the rollout of the 5G network added to the rise of the digital trinity – AI, big data, and cloud. This combination will allow banks to seamlessly connect with insurance, travel, and hospitality partners and facilitate the development of ecosystem banking models. Cross-industry collaboration can help banks offer a more personalized customer experience and deliver ‘beyond-belief’ banking solutions.
Banks will need to create an overarching technology-led and data-driven strategy considering some critical aspects:
Data mesh for innovation and growth in BFSI
Revolutionizing banking with GenAI
TCS Response AI for faster and automated email response
ESG in KYC Processing for Effective Risk Management