Next-generation Contact Centers Powered by Unified Communication Platforms
Leading the way in innovation for over 50 years, we build greater futures for businesses across multiple industries and 131 countries.
Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
You have these already downloaded
We have sent you a copy of the report to your email again.
Embracing unified communications platforms for improved customer experience
The financial services industry is looking at contact center transformation leveraging unified communications platforms (UCPs) that would facilitate continuous engagement across the customer lifecycle. Banks are exploring contact-center-as-a-service (CCaaS) or communication-platform-as-a-service (CPaaS) with built-in opti-channel support and AI capabilities to enhance customer service.
The building blocks for modernizing contact center infrastructure and transitioning to UCPs are:
Find out more