At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Annamalai Anbukkarasu
Head, Digital and Emerging Technologies, Technology Advisory Group, BFSI, TCS
Pranav Karkare
Enterprise Architect, Technology Advisory Group, BFSI, TCS
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Embracing unified communications platforms for improved customer experience
The financial services industry is looking at contact center transformation leveraging unified communications platforms (UCPs) that would facilitate continuous engagement across the customer lifecycle. Banks are exploring contact-center-as-a-service (CCaaS) or communication-platform-as-a-service (CPaaS) with built-in opti-channel support and AI capabilities to enhance customer service.
The building blocks for modernizing contact center infrastructure and transitioning to UCPs are:
Enabling Banking Innovation and Cyber Resilience
A 4-pillar Framework to Drive AI Investment RoI in BFSI
Model Risk Management: Time to Industrialize
AI Agents: The Next Frontier of Financial Services Transformation