99% System Availability for Telecom Giant
TCS provides 24x7 data center, real-time monitoring, and remote tracking framework.
Perpetually Adaptive Enterprise
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
- Banking
- Capital Markets
- Consumer Packaged Goods and Distribution
- Communications, Media, and Information Services
- Education
- Energy, Resources, and Utilities
- Healthcare
- High Tech
- Insurance
- Life Sciences
- Manufacturing
- Public Services
- Retail
- Travel and Logistics
- Artificial Intelligence and Data & Analytics
- Cloud
- Cognitive Business Operations
- Consulting
- Cybersecurity
- Enterprise Solutions
- IoT and Digital Engineering
- Network Solutions and Services
- TCS Interactive
- Sustainability Services
Perpetually Adaptive Enterprise
Industries
expand here
Services
expand here
Products and Platforms
expand here
Research & Innovation
expand here
About Us
We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
Discover why customers choose TCS
We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.
Upcoming events
27 Dec 2025
TCS at Guidewire Connections 2025
01 Dec 2025
TCS at AWS re:Invent 2025
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Want to be a global change-maker? Join our team.
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
Recent News
View all
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
Top Results
Showing
10
01 - 07
-
CMIS / case study
You have these already downloaded
We have sent you a copy of the report to your email again.
Challenge
Indian telecom giant struggled to offer more than 97% system availability.
Bharat Sanchar Nigam Limited (BSNL), the world’s 7th largest telecom company, ran on the smooth functioning of its data centers. Having steadily grown to 258 servers and 45 databases, with 10+ TB of data each, managing the increasing complexity and criticality of the four zonal data centers was becoming challenging. Their system availability hovered at 97% and they were unable to surpass it. As an industry leader, BSNL needed to improve efficiencies and streamline processes to avoid unplanned outages. A 360° view on the health of their data center and IT systems was critical to their operations and success.
TCS rolls out data center health monitoring portal with real-time monitoring and alerts
TCS adopted a holistic approach, treating the data center as one system. We created a health monitoring portal to keep track of the status of each component of the data center in real-time. We measured nearly 30 distinct parameters and Key Performance Indicators for each application, database, and operating system, with the option for further customizations. There were 3 distinct states to indicate system health: green (healthy), amber (minor alert), or red (imminent failure).
Our solution was designed to cater to the data center complexity, scale of operations and maintenance, need for 24x7 monitoring, and report synchronization. We created an SMS Tracker to send data from the portal to the data center team so that system problems could be resolved quickly and proactively, before they worsened. Our system is designed for secure access, with only registered mobile numbers being authorized to send or receive SMS notifications.
“I congratulate TCS and its team for the excellent innovation.”
Prabhash Singh, Chief General Manager, ITPC, BSNL
The storage of alerts and subsequent actions enable detailed analysis. BSNL employees can now receive alerts in their mailboxes, as well as mobile phones.
What Made it happen
TCS HOBS™ is a cloud-native, catalog-centric platform with a composable architecture built for the telecom OSS/BSS support systems. Download our brochure now.
TCS TwinX combined with Enterprise Digital Twin technology powered by AI/ML provides solutions to help customers overcome & outperform challenges. Read more.
A unique contextual intelligence-driven and customizable interface enabling businesses to improve customer journeys and time to market. Discover how.
Related reading
1/4
Communications, Media and Information Services
Generative AI for Data Validation: Elevating Data Quality in Finance
White Paper
|
30 Oct 2025
Opens in new tab
2/4
Communications, Media and Information Services
The evolved CFO: Strategic leadership in media
White Paper
|
30 Sep 2025
Opens in new tab
3/4
Communications, Media and Information Services
How TCS Helped Proximus Enhance Operational Efficiency with BPMN
Case Studies
|
24 Jul 2025
Opens in new tab
4/4
Communications, Media and Information Services
TCS at TM Forum DTW Ignite 2025: Key Highlights of the Event
Article
|
11 Jul 2025
Opens in new tab
Find out more
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?