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    • Perpetually Adaptive Enterprise Press tab for submenu items

      Where adaptability meets advantage

      At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

      Adaptability starts here
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      17 Jul 2025 TCS Ranked Among Top 20 Global Technology Brands in Brand Finance Tech 100 2025 List
      15 Jul 2025 TCS & MIT Sloan Management Review Launch New Research Series; Unveil Roadmap for Human-AI collaboration in Enterprises
      10 Jul 2025 Robust Order Book and Operational Resilience mark TCS’ Q1
      View all
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      16 Jul 2025 TCS Launches AI-Powered Research & Innovation Centre in Singapore to Accelerate Enterprise Innovation at Scale
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      03 Jul 2025 TCS Unveils the 2025 Edition of TCS InQuizitive Across 12 Indian Cities, To Spotlight India’s Brightest Young Minds
      View all
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      17 Jul 2025 TCS a Leader in Life and Annuities Insurance BPS and Third-Party Administrator Services: Everest Group
      15 Jul 2025 TCS Recognized as a Leader in Healthcare Provider Digital Services by Everest Group
      01 Jul 2025 TCS Recognized as a Leader in Pharmacovigilance Operations Services by Everest Group
      View all
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    • CMIS / case study

    99% System Availability for Telecom Giant

    TCS provides 24x7 data center, real-time monitoring, and remote tracking framework.

    Share BSNL achieves 99% system availability & real-time integrated monitoring
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    Challenge

    Indian telecom giant struggled to offer more than 97% system availability.

    Bharat Sanchar Nigam Limited (BSNL), the world’s 7th largest telecom company, ran on the smooth functioning of its data centers. Having steadily grown to 258 servers and 45 databases, with 10+ TB of data each, managing the increasing complexity and criticality of the four zonal data centers was becoming challenging. Their system availability hovered at 97% and they were unable to surpass it. As an industry leader, BSNL needed to improve efficiencies and streamline processes to avoid unplanned outages. A 360° view on the health of their data center and IT systems was critical to their operations and success.

     

    TCS rolls out data center health monitoring portal with real-time monitoring and alerts

    TCS adopted a holistic approach, treating the data center as one system. We created a health monitoring portal to keep track of the status of each component of the data center in real-time. We measured nearly 30 distinct parameters and Key Performance Indicators for each application, database, and operating system, with the option for further customizations. There were 3 distinct states to indicate system health: green (healthy), amber (minor alert), or red (imminent failure).

    Our solution was designed to cater to the data center complexity, scale of operations and maintenance, need for 24x7 monitoring, and report synchronization. We created an SMS Tracker to send data from the portal to the data center team so that system problems could be resolved quickly and proactively, before they worsened. Our system is designed for secure access, with only registered mobile numbers being authorized to send or receive SMS notifications.

     

    “I congratulate TCS and its team for the excellent innovation.”

    Prabhash Singh, Chief General Manager, ITPC, BSNL

     

    The storage of alerts and subsequent actions enable detailed analysis. BSNL employees can now receive alerts in their mailboxes, as well as mobile phones.

    What Made it happen

    Hobs-Tab-2048x1076

    TCS HOBS™ is a cloud-native, catalog-centric platform with a composable architecture built for the telecom OSS/BSS support systems. Download our brochure now.

    Click Here

    digital-media-advertising-strategy

    TCS TwinX combined with Enterprise Digital Twin technology powered by AI/ML provides solutions to help customers overcome & outperform challenges. Read more.

    Click Here

    ccsr-card

    A unique contextual intelligence-driven and customizable interface enabling businesses to improve customer journeys and time to market. Discover how.

    Click Here

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