Neotel enjoys 99.95% application uptime
1
MINS READ
Industry
- Communications, Media and Information Services
Going Beyond: CMI to Focus on Personalized Experiences for Growth
Highlights
- Neotel was struggling with effort-intensive, unsustainable operations.
- They needed to optimize their operational expenses, eliminate redundant systems, upgrade their Excel-based designs and records, and establish a healthy IT support system.
- TCS enables higher billing process speed and accuracy, lower revenue leakages, and higher profit margins. TCS’ cross-functional team offered 24x7 support, focusing on building compentency and sharing knowledge.
In this article
OVERVIEW: Neotel needed IT support
Neotel, the second national operator for fixed line telecommunication services in South Africa, was struggling with effort-intensive, unsustainable operations.
It became imperative for them to improve the efficiency of their business framework. They needed to optimize their operational expenses, eliminate redundant systems, upgrade their Excel-based designs and records, and establish a healthy IT support system.
The challenge: old system
Outdated systems hindered Neotel’s ability to meet customer expectations.
Neotel realized that ensuring uninterrupted systems availability and support was key to keeping their customers happy. They also wanted their customer-specific solutions to be ready for market quickly, and were under immense pressure to fulfil each service-level agreement.
The solution: Neotel stabilizes operations support system
TCS accelerated system upgrades and bridged operational process gaps.
TCS helped Neotel set up a greenfield internet data center and an IT infrastructure library-based solution, which swiftly transformed and standardized processes and systems.
Our standard due diligence and transition framework accelerated the transformation and bridged operational process gaps. Our vendor alliances helped procurement, planning, and usage of best-of-breed technology for data storage.
Our solution helps Neotel fulfill operational service-level agreements. We provide uninterrupted production support for timely incident and problem management. Our continuous improvement methods ensure high availability of business support systems. We enable system sustainability through proactive application monitoring, defect alert mechanism, and root cause analysis.
The benefits: Improved margins, revenue; higher billing speed
Neotel was able to lower revenue leakages and increase profits.
Neotel now enjoys drastically higher billing process speed and accuracy, lower revenue leakages, and higher profit margins. Our cross-functional team offered 24x7 support, focusing on competency building and knowledge sharing.
Neotel successfully met their goal of updating enterprise-wide systems and establishing a stable operations and business support systems architecture.
TCS is a very strong global services best practices organization
What Made it happen
Know how TCS HOBS™ can help organizations transition to subscription business models, data monetization, and device management for growth.
TCS TwinX combined with Enterprise Digital Twin technology powered by AI/ML provides solutions to help customers overcome & outperform challenges. Read more.
TCS Contexify, a Dynamic Orchestrator, uses contexts linked to purposes to drive personalized interventions (Next Best Action) & simplify customer engagement.
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