OVERVIEW: Neotel needed IT support
Neotel, the second national operator for fixed line telecommunication services in South Africa, was struggling with effort-intensive, unsustainable operations.
It became imperative for them to improve the efficiency of their business framework. They needed to optimize their operational expenses, eliminate redundant systems, upgrade their Excel-based designs and records, and establish a healthy IT support system.
The challenge: old system
Outdated systems hindered Neotel’s ability to meet customer expectations.
Neotel realized that ensuring uninterrupted systems availability and support was key to keeping their customers happy. They also wanted their customer-specific solutions to be ready for market quickly, and were under immense pressure to fulfil each service-level agreement.
The solution: Neotel stabilizes operations support system
TCS accelerated system upgrades and bridged operational process gaps.
TCS helped Neotel set up a greenfield internet data center and an IT infrastructure library-based solution, which swiftly transformed and standardized processes and systems.
Our standard due diligence and transition framework accelerated the transformation and bridged operational process gaps. Our vendor alliances helped procurement, planning, and usage of best-of-breed technology for data storage.
Our solution helps Neotel fulfill operational service-level agreements. We provide uninterrupted production support for timely incident and problem management. Our continuous improvement methods ensure high availability of business support systems. We enable system sustainability through proactive application monitoring, defect alert mechanism, and root cause analysis.
What Made it happen