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    • Communications, Media, and Information Services
    • Case Study

    Neotel enjoys 99.95% application uptime

    1 MINS READ
    Share Greenfield Implementation helps Neotel achieve 99.95% application uptime
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    Connect. Curate. Comprehend: Unlocking Value Beyond Boundaries

    TCS helps businesses unlock value by enhancing digital experiences with AI and cloud technologies, driving sustainability and seamless connectivity. Learn how.
    Learn More
     about Connect. Curate. Comprehend: Unlocking Value Beyond Boundaries
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    Highlights

    • Neotel was struggling with effort-intensive, unsustainable operations. 
    • They needed to optimize their operational expenses, eliminate redundant systems, upgrade their Excel-based designs and records, and establish a healthy IT support system.
    • TCS enables higher billing process speed and accuracy, lower revenue leakages, and higher profit margins. TCS’ cross-functional team offered 24x7 support, focusing on building  compentency and sharing knowledge.

    In this article

    Overview   inpage
    The challenge   inpage
    The solution   inpage
    The benefits   inpage
    What made it happen   inpage
    Overview inpage
    The challenge inpage
    The solution inpage
    The benefits inpage
    What made it happen inpage
    Back to top Go to top
    In this articleinpage
    Go to top
    Overview The challenge The solution The benefits What made it happen

    OVERVIEW: Neotel needed IT support

    Neotel, the second national operator for fixed line telecommunication services in South Africa, was struggling with effort-intensive, unsustainable operations.

    It became imperative for them to improve the efficiency of their business framework. They needed to optimize their operational expenses, eliminate redundant systems, upgrade their Excel-based designs and records, and establish a healthy IT support system. 

    The challenge: old system

    Outdated systems hindered Neotel’s ability to meet customer expectations.

    Neotel realized that ensuring uninterrupted systems availability and support was key to keeping their customers happy. They also wanted their customer-specific solutions to be ready for market quickly, and were under immense pressure to fulfil each service-level agreement.

    The solution: Neotel stabilizes operations support system

    TCS accelerated system upgrades and bridged operational process gaps.

    TCS helped Neotel set up a greenfield internet data center and an IT infrastructure library-based solution, which swiftly transformed and standardized processes and systems.

    Our standard due diligence and transition framework accelerated the transformation and bridged operational process gaps. Our vendor alliances helped procurement, planning, and usage of best-of-breed technology for data storage.

    Our solution helps Neotel fulfill operational service-level agreements. We provide uninterrupted production support for timely incident and problem management. Our continuous improvement methods ensure high availability of business support systems. We enable system sustainability through proactive application monitoring, defect alert mechanism, and root cause analysis.

    The benefits: Improved margins, revenue; higher billing speed

    Neotel was able to lower revenue leakages and increase profits.

    Neotel now enjoys drastically higher billing process speed and accuracy, lower revenue leakages, and higher profit margins. Our cross-functional team offered 24x7 support, focusing on competency building and knowledge sharing.

    Neotel successfully met their goal of updating enterprise-wide systems and establishing a stable operations and business support systems architecture.

     

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    TCS is a very strong global services best practices organization

    GOPAL GOVINDER

    GM, IT Managed Services and Operations, Neotel

    What Made it happen

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    TCS HOBS™ is a cloud-native, catalog-centric platform with a composable architecture built for the telecom OSS/BSS support systems. Download our brochure now.

    Click Here

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    TCS TwinX combined with Enterprise Digital Twin technology powered by AI/ML provides solutions to help customers overcome & outperform challenges. Read more.

    Click Here

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    A unique contextual intelligence-driven and customizable interface enabling businesses to improve customer journeys and time to market. Discover how.

    Click Here

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