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      TCS is here to make a difference through technology.

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      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
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      13 Feb 2025 TCS Positioned as a Leader in IDC MarketScape for Worldwide Life Science R&D ITO Services 2024
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    • Communications, Media, and Information Services
    • Case Study

    Vodafone Idea simplifies IoT deployment

    Share Vodafone Idea Implements TCS HOBS platform for IoT device management
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    Connect. Curate. Comprehend: Unlocking Value Beyond Boundaries

    TCS helps businesses unlock value by enhancing digital experiences with AI and cloud technologies, driving sustainability and seamless connectivity. Learn how.
    Learn More
     about Connect. Curate. Comprehend: Unlocking Value Beyond Boundaries
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    Highlights

    • Vodafone Idea wanted to expand the IoT market given its rich market knowledge and strong leadership in IoT technologies.
    • It wanted to develop an IoT ecosystem through flexible subscription management by enabling 5 million connections across sectors such as banking, infrastructure, and automotive.
    • TCS HOBS™—a cloud-based pre-integrated IoT subscription management platform–allowed Vodafone Idea to rapidly launch, manage, and monetize IoT services

    In this article

    Overview inpage
    The Challenge inpage
    The Solution inpage
    The Benefits inpage
    What made it happen inpage
    Overview inpage
    The Challenge inpage
    The Solution inpage
    The Benefits inpage
    What made it happen inpage
    Back to top Go to top
    In this articleinpage
    Go to top
    Overview The Challenge The Solution The Benefits What made it happen

    OVERVIEW

    Vodafone Idea’s rich market knowledge and strong IoT leadership gave it a competitive advantage.

    To develop an IoT ecosystem and make a mark in the IoT market, it planned five million live IoT connections across different sectors such as automotive, banking, healthcare, and startups.

    The Challenge

    Vodafone Idea aimed for flexible subscription management to gain IoT market share.

    To develop an ecosystem, flexible IoT subscription management was critical. Unlike traditional subscription management, the differentiating capabilities of IoT subscription management, such as flexibility in modeling IoT service bundles, mass personalization to individual customer requirements, and faster time to market, were decisive market advantages that Vodafone Idea was looking for.

    IoT subscription management is the key across customer life cycle management, order management, IOT product life cycle management, billing and device, and customer support.

    The Solution

    Vodafone Idea streamlined IoT subscription management with TCS HOBS™.

    It chose TCS as the partner to provide superior customer experience across areas such as customer life cycle management, order management, IoT product lifecycle management, billing, device, and customer support. TCS HOBS™—a cloud-based, pre-integrated IoT subscription management platform on a catalog-driven architecture—allowed Vodafone Idea to rapidly launch, manage, and monetize IoT services.

    The Benefits

    Vodafone Idea soft-launched IoT services in record time.

    With over 400 out-of-the-box interactions, TCS HOBS™ covers various functions—from concept-to-launch and lead-to-order, to trouble-to-resolve and lead-to-cash.

    By handling everything from automating inventory and revenue management to unifying customer experience, HOBS™ gave Vodafone Idea a jump-start for setting up and streamlining IoT customer processes and launching subscription management quickly.

    Swipe Left
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    HOBS™ helps make things simple for us and our customers.

    PARTHA CHATTERJEE

    Customer Value Engineering – IoT, Vodafone Idea

    What Made it happen

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    TCS HOBS™ is a cloud-native, catalog-centric platform with a composable architecture built for the telecom OSS/BSS support systems. Download our brochure now.

    Click Here

    digital-media-advertising-strategy

    TCS TwinX combined with Enterprise Digital Twin technology powered by AI/ML provides solutions to help customers overcome & outperform challenges. Read more.

    Click Here

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    A unique contextual intelligence-driven and customizable interface enabling businesses to improve customer journeys and time to market. Discover how.

    Click Here

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