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    • Perpetually Adaptive Enterprise Press tab for submenu items

      Where adaptability meets advantage

      At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

      Adaptability starts here
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      We deliver excellence and create value for customers and communities.

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      17 Jul 2025 TCS Ranked Among Top 20 Global Technology Brands in Brand Finance Tech 100 2025 List
      15 Jul 2025 TCS & MIT Sloan Management Review Launch New Research Series; Unveil Roadmap for Human-AI collaboration in Enterprises
      10 Jul 2025 Robust Order Book and Operational Resilience mark TCS’ Q1
      View all
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      View all
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      17 Jul 2025 TCS a Leader in Life and Annuities Insurance BPS and Third-Party Administrator Services: Everest Group
      15 Jul 2025 TCS Recognized as a Leader in Healthcare Provider Digital Services by Everest Group
      01 Jul 2025 TCS Recognized as a Leader in Pharmacovigilance Operations Services by Everest Group
      View all
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    • Energy, Resources, And Utilities / case study

    Tenaga Nasional Berhad Digitally Transforms its Distribution Network

    TCS delivers a future-proof initiative for TNB to help it prepare for a deregulated marketplace

    Share Tenaga Nasional Berhad Digitally Transforms its Distribution Network
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    Challenge

    Tenaga Nasional Berhad digitized its processes organization-wide to deliver enhanced productivity and customer experience

     

    Tenaga Nasional Berhad (TNB) is the largest electricity utility not only in Malaysia but also Southeast Asia, and one of the largest distribution grids in Asia. The impending deregulation of the electricity market in Malaysia will intensify competition and serve as a catalyst for utility companies in the country to reimagine their businesses with new-age technologies. To cushion any impact the deregulation may have on its business, TNB undertook an opex optimization initiative, for which it sought TCS' services.

     

     

    TCS implemented a solution that digitized TNB’s manual and siloed processes

     

    TCS deployed a business process management solution which identifies complex information flows between stakeholders. The solution is also equipped with mobile applications and includes a gamification layer to identify and reward top performers. Overall, the solution not only enhances workforce productivity but also increases agility.

    Besides this, the solution provides managers with real-time dashboards to help them quickly make decisions and ensure workflow transparency across the many complex processes that are digitized within the distribution network.

    Download the infographic to know more about how TCS helped TNB optimize opex in the face of impending deregulation 

     

    TCS deploys a business process management solution for digital transformation in utilities

     

    TCS helped TNB improve overall operational efficiencies in the following ways:

    • Reduced cycle time by 60%
    • Customers benefit from 60% faster new connection lead time reducing it from 19 days to 5 days
    • Helped TNB save close to RM20 million in value over five years

    what made this happen

    Imag-Web

    Read how TCS’ solution leverages an AI/ML framework and acquires real-time energy data to help enterprises reduce energy consumption and become sustainable.

    Click here

    AdobeStock_226337409

    As businesses prioritize green products, TCS’ solution helps them achieve supplier sustainability, ESG and SDG priorities, efficient carbon management, and a circular economy.

    Click here

    machine-vision-platform-utilities-automation-asset-inspection-Web-3840x1512

    TCS’ Machine Vision platform addresses the need for utilities’ automation and standardized asset inspection and utilities vegetation management to cut costs.

    Click here

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