Challenge
Tenaga Nasional Berhad digitized its processes organization-wide to deliver enhanced productivity and customer experience
Tenaga Nasional Berhad (TNB) is the largest electricity utility not only in Malaysia but also Southeast Asia, and one of the largest distribution grids in Asia. The impending deregulation of the electricity market in Malaysia will intensify competition and serve as a catalyst for utility companies in the country to reimagine their businesses with new-age technologies. To cushion any impact the deregulation may have on its business, TNB undertook an opex optimization initiative, for which it sought TCS' services.
TCS implemented a solution that digitized TNB’s manual and siloed processes
TCS deployed a business process management solution which identifies complex information flows between stakeholders. The solution is also equipped with mobile applications and includes a gamification layer to identify and reward top performers. Overall, the solution not only enhances workforce productivity but also increases agility.
Besides this, the solution provides managers with real-time dashboards to help them quickly make decisions and ensure workflow transparency across the many complex processes that are digitized within the distribution network.
Download the infographic to know more about how TCS helped TNB optimize opex in the face of impending deregulation
TCS deploys a business process management solution for digital transformation in utilities
TCS helped TNB improve overall operational efficiencies in the following ways:
- Reduced cycle time by 60%
- Customers benefit from 60% faster new connection lead time reducing it from 19 days to 5 days
- Helped TNB save close to RM20 million in value over five years
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