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Transforming Utilities with a Consumer-Friendly Single Window of Service

Arvind Khemka

Utility Consultant, Business Process Services, TCS

Remodeling operations and customer engagement strategies. 

When gas, electricity, and water utilities merge to provide a single window of service, they:

  • Meet expectations of customers and regulators
  • Reduce documentation and follow-up calls
  • Offer personalized products and discounts