Organizations are increasingly exploring new models to meet changing customer demands in agile delivery and managed services. However, it is a challenge to combine agile delivery principles with managed services in a single service model as they both have different underlying principles. Moreover, fluctuating demands, high costs, and increased customer risk make it a challenge to improve predictability. The key to successfully creating value with scrum-as-a-managed service is to ensure quality and predictability. This model is defined with a set of steps, as given below:
This model can help enterprises combine managed service and agility, thereby creating a sustainable service model for improved customer experience.