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An Agile Engagement Model for Managed Services

 

Satish Kumar Barnala

Solution Architect, HiTech business unit, TCS

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Ensuring Quality and Predictability in Project Management with Scrum

Organizations are increasingly exploring new models to meet changing customer demands in agile delivery and managed services. However, it is a challenge to combine agile delivery principles with managed services in a single service model as they both have different underlying principles. Moreover, fluctuating demands, high costs, and increased customer risk make it a challenge to improve predictability. The key to successfully creating value with scrum-as-a-managed service is to ensure quality and predictability. This model is defined with a set of steps, as given below:

  • Establishing a common scale
  • Estimation standardization
  • Ensuring demand commitment
  • Determining the size of scrums
  • Defining metrics and the review process

This model can help enterprises combine managed service and agility, thereby creating a sustainable service model for improved customer experience. 

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