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K Ramamoorthy

Head, Insurance Industry Advisory Group (IAG), BFSI, TCS

Kanya Saraswathy C

Commercial and Reinsurance Group, Insurance Industry Advisory Group (IAG), BFSI, TCS


  • New risks and changing customer expectations are fuelling demand for insurance. But incumbent insurance firms face intense competition from insurtechs and big tech companies. 
  • Reinventing products and services around customer purpose and preserving customer trust will help insurers drive growth and take the lead. 
  • To move forward in the preserve dimension, insurers must excel in their core capability of rendering protection, expand into loss prevention, and embrace ecosystem business models.