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Industry
Manufacturing
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Future-Ready Manufacturing: Partnering in your journey to a sustainable manufacturing enterprise
As the manufacturing value chain faces disruptions, know how TCS’ framework drives innovation and AI technology in manufacturing for better agility and growth.
Related Insights
This case study on sustainable innovation explores how TCS is helping the UK auto industry in navigating sustainability challenges and meeting net zero goals.
Case Studies
25 Jul 2025
Learn about the importance of track-and-trace systems in hydrogen infrastructure and supply chain and how they help build transparency and operational safety.
White Paper
23 Jul 2025
As data becomes the backbone of automotive innovation, the SDU framework helps optimize data processing for better efficiency, regulatory compliance, and more.
White Paper
24 Jul 2025
Solution
Enterprise Solutions
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Accelerate Enterprise Digital Transformation for Sustainable Change
We help align technology and investment goals and provide an enterprise digital transformation roadmap with intelligent solutions for sustainable change.
Related Insights
Leveraging AI for accelerated inspections and data driven insights for improved pricing, our solution offers a guided process to streamline vehicle remarketing.
video
21 Jul 2025
Delivering personalized customer experiences to effectively manage contactless customer engagements such as vehicle test drive, sales, and delivery of the vehicles through digital channels
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21 Jul 2025
TCS Crystallus™ Connected Cognitive Contact Center for the Automotive Industry provides customer and vehicle data with actionable insights for elevated CX.
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21 Jul 2025
Andre Souza, Chief Information Officer for Stellantis, South America talks about how the automaker partnered with TCS to transform customer care, aftersales, and marketing across Stellantis’ brands globally.
TCS implemented an omnichannel customer experience (CX) platform to drive growth for Stellantis Group’s clients in Brazil and Argentina. This helped the automotive manufacturer improve communication, anticipate market demands, and offer personalized experiences.
Stellantis faced the challenge of bringing its customer care service, including marketing and aftersales, on a single platform to offer personalized CX. As part of enhancing CX, TCS adapted the transformations carried out at Stellantis United States and Europe to the company’s South American base. The implementation was done using Salesforce, which provides a 360-degree view of customer needs. TCS’ integration support allowed for greater interactivity and effectiveness across Stellantis’ assemblers, dealers, and clients, which created a unified omnichannel CX. TCS’ purpose-driven transformation approach and resiliency even during the pandemic ensured seamless implementation of the project resulting in positive business outcomes.
TCS' omnichannel CX to drive growth for Stellantis
Related reading
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Manufacturing
TCS at UK’s SMMT Event: Showcasing Sustainable Innovative Solutions
Case Studies
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25 Jul 2025
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2/4
Manufacturing
Hydrogen traceability framework for better compliance and credibility
White Paper
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25 Jul 2025
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3/4
Manufacturing
Leveraging the SDU Framework in the Automotive Industry
White Paper
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25 Jul 2025
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4/4
Manufacturing
Adopting a Sustainable Supply Chain to Achieve Carbon Neutrality
Customer Testimonial
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25 Jul 2025
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