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Top Results
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Industry
Manufacturing
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Future-Ready Manufacturing: Partnering in your journey to a sustainable manufacturing enterprise
As the manufacturing value chain faces disruptions, know how TCS’ framework drives innovation and AI technology in manufacturing for better agility and growth.
Related Insights
Join us at the premier utilities event to see how next-gen tech transforms energy management and transition, boosts efficiency, and enables smarter decisions.
Events
10 Jun 2025
Attendees joined us at one of the largest manufacturing technology events to experience how AI and connected factory ecosystems drove operational excellence and business outcomes.
Events
14 Sep 2026
Join us at the event where we will lead conversations on the future of manufacturing and how AI-led operations accelerate transformation and business outcomes.
Events
21 Sep 2026
Solution
Enterprise Solutions
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Accelerate Enterprise Digital Transformation for Sustainable Change
We help align technology and investment goals and provide an enterprise digital transformation roadmap with intelligent solutions for sustainable change.
Related Insights
The article explores how retailers can transition from reactive demand management to delivering seamless, “delight-driven” experiences by leveraging AI-powered workflow orchestration. It highlights that despite AI being a top priority, fragmented operations and disconnected data hinder value realisation. A unified approach—combining data, AI, and workflows—is essential to enable real-time decision-making and integrated execution across customer service, store operations, supply chain, and employee functions.
White Paper
18 Sep 2026
Meet TCS at the event to witness the power of AI in our Salesforce ecosystem and learn how our solutions transform enterprises and enhance customer experience.
Events
15 Sep 2026
Read how TCS’ employee experience approach helped create a learning experience platform for BT to transform its legacy system into a learning management system.
Case Studies
09 Jun 2021
Andre Souza, Chief Information Officer for Stellantis, South America talks about how the automaker partnered with TCS to transform customer care, aftersales, and marketing across Stellantis’ brands globally.
TCS implemented an omnichannel customer experience (CX) platform to drive growth for Stellantis Group’s clients in Brazil and Argentina. This helped the automotive manufacturer improve communication, anticipate market demands, and offer personalized experiences.
Stellantis faced the challenge of bringing its customer care service, including marketing and aftersales, on a single platform to offer personalized CX. As part of enhancing CX, TCS adapted the transformations carried out at Stellantis United States and Europe to the company’s South American base. The implementation was done using Salesforce, which provides a 360-degree view of customer needs. TCS’ integration support allowed for greater interactivity and effectiveness across Stellantis’ assemblers, dealers, and clients, which created a unified omnichannel CX. TCS’ purpose-driven transformation approach and resiliency even during the pandemic ensured seamless implementation of the project resulting in positive business outcomes.
TCS' omnichannel CX to drive growth for Stellantis
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Optimizing the Automotive Aftermarket Customer Journey with AI
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An AI-driven Separation Framework for Manufacturing Enterprises
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Anandh Rajappa
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Ecosystem-wide resource planning for enhanced customer experience
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Domain-driven Customer Experience Strategy for Chemicals Supply Chain
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