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Industry
Manufacturing
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Future-Ready Manufacturing: Partnering in your journey to a sustainable manufacturing enterprise
As the manufacturing value chain faces disruptions, know how TCS’ framework drives innovation and AI technology in manufacturing for better agility and growth.
Related Insights
Join us in Washington, D.C., to explore aerospace industry opportunities and gain insights on sustainable design, aerospace innovation, and future-ready skies.
Events
09 Sep 2025
Software-defined vehicles (SDVs) are transforming how cars are built, maintained, and monetized. Learn how automakers can navigate supply chain disruptions, cybersecurity challenges, and regulatory changes to stay ahead in the digital era of mobility.
White Paper
27 Feb 2025
As the manufacturing sector makes a generational shift, here are five tech trends such as GenAI, Metaverse, and smart factories shaping the industry in 2024.
Blog
31 Jan 2024
Solution
Enterprise Solutions
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Accelerate Enterprise Digital Transformation for Sustainable Change
We help align technology and investment goals and provide an enterprise digital transformation roadmap with intelligent solutions for sustainable change.
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Derive faster time to market and enhance performance with TCS Crystallus on Oracle Cloud. Learn more about our pre-configured industry solutions.
Solution
18 May 2022
To drive innovation at speed, enterprises must move beyond siloed capabilities. These five tenets help boost digital transformation and build an agile business.
White Paper
18 May 2022
Read how TCS’ array of solutions including sales cloud for digital sales transformation & reimagined CRM helped Olympus increase revenue & sales productivity.
Case Studies
04 Mar 2021
Andre Souza, Chief Information Officer for Stellantis, South America talks about how the automaker partnered with TCS to transform customer care, aftersales, and marketing across Stellantis’ brands globally.
TCS implemented an omnichannel customer experience (CX) platform to drive growth for Stellantis Group’s clients in Brazil and Argentina. This helped the automotive manufacturer improve communication, anticipate market demands, and offer personalized experiences.
Stellantis faced the challenge of bringing its customer care service, including marketing and aftersales, on a single platform to offer personalized CX. As part of enhancing CX, TCS adapted the transformations carried out at Stellantis United States and Europe to the company’s South American base. The implementation was done using Salesforce, which provides a 360-degree view of customer needs. TCS’ integration support allowed for greater interactivity and effectiveness across Stellantis’ assemblers, dealers, and clients, which created a unified omnichannel CX. TCS’ purpose-driven transformation approach and resiliency even during the pandemic ensured seamless implementation of the project resulting in positive business outcomes.
TCS' omnichannel CX to drive growth for Stellantis
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