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Industry
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Manufacturing
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TCS Neural Manufacturing: Driving Agility & a Competitive Edge
As the manufacturing value chain faces many disruptions, know how TCS’ framework drives innovation & AI technology in manufacturing for better agility & growth.
Related InsightsA DDI approach allows the upstream actor to infer the demand received by the downstream actor, enabling better supply chain visibility and demand forecasting.Blog19 Dec 2022Read how neural traits & technologies will help the paints & coatings sector overcome disruptions & challenges like price fluctuations & transform operations.Blog22 Jun 2022This paper explains how RPA and business process automation can save time and effort for F&A and compliance within manufacturing.White Paper01 Jul 2022
Solution
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Enterprise Solutions
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Accelerate Enterprise Digital Transformation for Sustainable Change
We help align technology and investment goals and provide an enterprise digital transformation roadmap with intelligent solutions for sustainable change.
Related InsightsLearn how TCS managed Kindred’s intelligent marketing platform operations with Pega Customer Decision Hub to deliver personalized customer experiences.Case Studies07 Dec 2023To drive innovation at speed, enterprises must move beyond siloed capabilities. These five tenets help boost digital transformation and build an agile business.White Paper18 May 2022TCS Servitization Engine on Oracle Cloud reimagines business models and increases customer lifetime value by focusing on customer service and data monetization.Solution28 Dec 2022
Andre Souza, Chief Information Officer for Stellantis, South America talks about how the automaker partnered with TCS to transform customer care, aftersales, and marketing across Stellantis’ brands globally.
TCS implemented an omnichannel customer experience (CX) platform to drive growth for Stellantis Group’s clients in Brazil and Argentina. This helped the automotive manufacturer improve communication, anticipate market demands, and offer personalized experiences.
Stellantis faced the challenge of bringing its customer care service, including marketing and aftersales, on a single platform to offer personalized CX. As part of enhancing CX, TCS adapted the transformations carried out at Stellantis United States and Europe to the company’s South American base. The implementation was done using Salesforce, which provides a 360-degree view of customer needs. TCS’ integration support allowed for greater interactivity and effectiveness across Stellantis’ assemblers, dealers, and clients, which created a unified omnichannel CX. TCS’ purpose-driven transformation approach and resiliency even during the pandemic ensured seamless implementation of the project resulting in positive business outcomes.
TCS' omnichannel CX to drive growth for Stellantis
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