Transforming tax filing in India
TCS guides India’s Income Tax Department onto the digital highway, widens the taxpayer base
Perpetually Adaptive Enterprise
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
- Banking
- Capital Markets
- Consumer Packaged Goods and Distribution
- Communications, Media, and Information Services
- Education
- Energy, Resources, and Utilities
- Healthcare
- High Tech
- Insurance
- Life Sciences
- Manufacturing
- Public Services
- Retail
- Travel and Logistics
- Artificial Intelligence and Data & Analytics
- Cloud
- Cognitive Business Operations
- Consulting
- Cybersecurity
- Enterprise Solutions
- IoT and Digital Engineering
- Network Solutions and Services
- Sustainability Services
- TCS Interactive
Perpetually Adaptive Enterprise
Industries
expand here
Services
expand here
Products and Platforms
expand here
Research & Innovation
expand here
About Us
We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
TCS Insights
Point of views, research, studies - on the latest themes - to help you expand your knowledge and be future ready.
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Want to be a global change-maker? Join our team.
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
Top Results
Showing
10
01 - 07
-
Public Services / case study
You have these already downloaded
We have sent you a copy of the report to your email again.
CHALLENGE
The department wanted to move away from siloed applications and manual processes.
The Department of Income Tax under Ministry of Finance, Government of India, is responsible for enforcing taxation policies laid down by the government. A legacy setup marked by data silos, paper-based applications, and manual processes was making it rather difficult for the department to function effectively, with taxpayers and officials having to invest a disproportionate amount of time and effort in the tax filing process.
The department was looking for a comprehensive digital platform to improve the filing process and widen the tax base. Such a platform would house all statutory and regulatory guidelines in one place to ensure full transparency and visibility to all stakeholders. The department sought a mechanism to digitally verify returns and drive all communication and interactions through a single window. Other key requirements were to streamline the process of applying for and issuing instant PAN cards – Permanent Account Number for tax identity, and ensure tight integration with various sub-systems and banks.
SOLUTION
With TCS as partner, the Income Tax Department executed landmark digital transformation.
TCS embarked on this transformation program in 2012, and by 2020, the IT department’s portal had over 100 features. While a 15% tax payer base used to file their returns electronically, that figure had zoomed to 85% by the end of FY21. All IT forms (basic and statutory) were digitized and available online.
This was one of the largest legacy modernization and system integration projects implemented by TCS and called for data migration of 25 million registered users and 52 million IT returns. TCS implemented a series of solutions to completely revamp the tax filing process from multiple perspectives. On a high-level, the following activities were carried out:
- Procuring, deploying, and maintaining all IT hardware and software infrastructure at primary and BCP data centers.
- Setting up an e-filing facility to run a call center and regular operations.
- Setting up and enabling the technological infrastructure for an electronic filing facility in 100 days.
- Deploying and managing e-filing operations.
- Migrating historical records to the new system.
- Securing ISO and GIGW standard adherence and certification for the e-filing portal.
- Putting in place a 24/7 security operations center.
BENEFITS
The single window system accelerated tax filing and processing significantly.
The feature-rich e-filing portal, integrated with the systems of various government departments and banks, has made report filing and assessment a lot more convenient and transparent for all the stakeholders. Be it the single-window, online grievance management system called e-Nivaran, or the electronic verification system for IT returns, this new way of filing taxes has been received very well by the Indian public. The integration of PAN with Aadhar has been instrumental in keeping identity fraud at bay and enhancing the transparency of the overall process.
TCS successfully completed this large-scale digital transformation program in about 15 months and handed over the operations and support to another vendor of the Income Tax Department in October 2020.
What Made it happen
Click Here
TCS Intelligent Urban Exchange solution provides connected and intelligent environments and promotes safe and sustainable living. Learn more.
The cloud-based solution helps states meet US PFML legislation demands and enables effective decision-making and fraud prevention for better worker support.
Related reading
1/4
Public Services
The 21st Century Labor Exchange is Built on AI and Data
Article
|
18 Nov 2025
Opens in new tab
2/4
Public Services
How Digitization and Automation can Power True Digital Transformation
Article
|
28 Oct 2025
Opens in new tab
3/4
Transforming Foster Care Licensing Process with TCS
Solution
|
16 Oct 2025
Opens in new tab
4/4
Public Services
Leveraging AI and Automation in State Labor Exchange Programs
Article
|
25 Sep 2025
Opens in new tab
Transformation starts here
Ready to transform public services and enhance the citizen experience?
Talk to our expertsFind out more
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?