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Where adaptability meets advantage

At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

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    What we do

    Where adaptability meets advantage

    At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

    Adaptability starts here
    • Industries
    • Services
    • Products and Platforms
    • Research & Innovation
    • Alliances
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
    • TCS Research
    • TCS Pace™
    Where adaptability meets advantage
  • Industries expand here
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services expand here
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
  • Research & Innovation expand here
    • TCS Research
    • TCS Pace™
  • Alliances
  • Who we are

    We deliver excellence and create value for customers and communities.

    Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

    Discover the difference
    • Brand
    • Leadership
    • Community
    • Sustainability
    • Inclusion
    • Values
    We deliver excellence and create value for customers and communities.
  • Brand
  • Leadership
  • Community
  • Sustainability
  • Inclusion
  • Values
  • Insights

    Discover why customers choose TCS

    We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.

    Read our customer success stories.
    • Events
    • Analyst Recognition
    • Global Studies

    Upcoming events

    27 Dec 2025 TCS at Guidewire Connections 2025
    01 Dec 2025 TCS at AWS re:Invent 2025
    18 Nov 2025 TCS is a Gamechanger Sponsor of Microsoft Ignite 2025
    View all

    Recent recognitions

    15 Oct 2025 From Technical Liability to Digital Dominance: Plaza Premium Group’s Bold Transformation
    06 Oct 2025 Unlocking the Future: 6G & AI for Telcos
    18 Sep 2025 Emirates NBD Transforms Payments and Reengineers Banking Operations
    View all
    Discover why customers choose TCS
  • Events
  • Analyst Recognition
  • Global Studies
  • Careers

    Want to be a global change-maker? Join our team.

    At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

    Join us
    • India
    • Americas
    • Asia Pacific
    • Europe and UK
    • Middle East and Africa
    • India
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
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    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
    Want to be a global change-maker? Join our team.
  • India expand here
    • India
  • Americas expand here
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
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    • Mainland China
    • Hong Kong SAR
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    Find the latest news about TCS

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    Discover more
    • News Alerts
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    Recent News

    16 Oct 2025 TCS and Infineon Partner to Redefine Digital Experience and Accelerate Sales Growth
    16 Oct 2025 NCVET Selected TCS to Develop a Portal Aimed at Democratizing the Vocational Skill Development Ecosystem in India
    19 Sep 2025 TCS Interactive Opens Flagship Studio in New York City to Drive Innovation-led Experiences
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    Top Results
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    • Public Services
    • case study

    Kerala redefines good policing

    Kerala Police partners with TCS to revamp its Thuna portal

    Share Kerala Police Revamps Thuna Portal for Centralized Citizen Services
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    Highlights

    • Kerala Police wanted to minimize the time to respond to citizens' emergency calls.
    • TCS designed a comprehensive transformation strategy for the citizen service portal. The digital solution implemented by TCS comprised a portal as well as a mobile app (on both iOS and Android) for ease of access.
    • With a much shorter response time to citizens’ requests, Kerala Police is enjoying the fruits of digitalization.

    On this page

    Challenge   inpage
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    Challenge Solution Benefits The TCS Advantage

    Challenge

    Kerala Police wanted to minimize the time to respond to citizens at emergency calls.

    Good policing is integral to building a society where citizens feel safe and protected. In addition to law enforcement, police departments must also ensure round the clock availability and a swift response to citizens’ requests for intervention.

    The police department of the south Indian state of Kerala wanted to eliminate the various manual processes involved in the delivery of citizen services and shorten its emergency response time. Although the department offered a range of information and safety services, citizens were unable to avail of these because of the decentralized system architecture at the backend, which resulted in poor user experience and a high turnaround time.

    The police department wanted to digitalize the existing manual workflow in order to reduce the execution time of various service requests.

    Solution

    TCS designed a comprehensive transformation strategy for the citizen service portal.

    Kerala Police recognized TCS' strong delivery experience and extensive digital innovation capabilities, and chose to partner with us to overhaul their emergency response mechanism and citizen service delivery framework.

    The first step in this IT modernization initiative was to convert the monolithic applications into microservices and container-based applications that are easier to manage and a lot more efficient. TCS used the Strangler Pattern to incrementally transform these applications and replace existing features with new services. After redesigning the framework architecture, TCS digitized the workflows of various services such as women and child services, senior citizen services, and so on. An emergency response system was developed and integrated with the central Emergency Response Support System (ERSS) of India, which provided visibility to all stakeholders and allowed for monitoring at the individual police station level. 

    The digital solution implemented by TCS comprised a portal as well as a mobile app (on both iOS and Android) for ease of access. Citizens can initiate requests online and monitor their progress at the click of a button and expect resolutions in a reasonable time. The mobile app offers around 35 state-of-the-art services including citizen services, women and child services and information services.

    Benefits

    With a much shorter response time to citizens’ requests, Kerala Police is enjoying the fruits of digitalization.

    In keeping with the state government’s vision to make Kerala truly digital, the police department has digitalized the entire process of delivering information and safety services to citizens. The centralized database ensures veracity and availability of information and the microservices-based architecture enables seamless and timely service delivery. 

    The upgraded Thuna portal, accessible through web, mobile app, and eSeva kiosks, has reinforced the Kerala Police Department’s image as a strong law and order enforcement agency that is at the service of citizens round the clock. 

    A long-term IT partner to the state, TCS has helped the Kerala Police strengthen its service portfolio through this engagement, paving the way for complete digital transformation.

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    The team of TCS, our system integrator for CCTNS, have worked diligently and sincerely in rolling out the revamped citizen portal and citizen services in Pol-App, and I am thankful to all of them.

    P PRAKASH, IPS

    Inspector General of Police, South Zone and Nodal Officer CCTNS, Kerala

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