Overview: Enhancing customer experience
Visionworks wanted its point-of-sale and electronic medical record systems to be robust to make the most of its business model and operations that are customer-centric.
Both point-of-sale and medical record systems had a bearing on customer experience. Visionworks wanted advanced solutions to enhance it.
The challenge: Modernizing legacy systems
The legacy point-of-sale and electronic medical record systems posed a challenge to the ability of Visionworks’ retail associates and doctors to offer engaging customer experience.
As a result, the client was looking to modernize their store systems and deliver an improved experience for associates, doctors, patients, and retail customers. Various retail and operational initiatives affected by the COVID-19 pandemic made the modernization process challenging.
The solution: Connected systems
TCS partnered with Visionworks to devise a cloud strategy for an integrated environment that would allow various Visionworks systems to be connected and synchronous.
The TCS team also designed a scalable and robust solution to strengthen the cloud platform and ensured business continuity through a secure Visionworks remote environment by implementing TCS’ Secure Borderless Workspaces™ (SBWS™) model. TCS also formalized multiple standard operating procedures to enhance efficiency, and ensure quality output and performance uniformity while maintaining compliance. TCS created a ‘one-team’ experience so that all teams can together provide flawless vision. Additionally, TCS acted as the lead in executing the annual disaster recovery exercise.
What Made it happen