AI, agentic systems, real-time data are reshaping retail in the UK, Ireland
TCS Global Retail Outlook Key Findings Report – UK & Ireland
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TCS Global Retail Outlook Key Findings Report – UK & Ireland
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The UK & Ireland retail sector faces mounting challenges from operational costs, security requirements, and data privacy compliance, demanding strategic innovation and efficiency to sustain growth.
Real-time, artificial intelligence (AI)-driven responsiveness and decision-making are critical for success in 2026.
This report, derived from the comprehensive TCS Global Retail Outlook key findings report, includes insights from 75 respondents in the UK and Ireland and covers 5 subsectors and is designed for senior leaders and decision-makers who want to understand the most essential capabilities and forces that will define success for UK/I retailers in 2026.
Top strategic priorities:
The key factors impacting agility in the UK and Ireland’s retail industry are:
Advanced AI capabilities elude most UK and Ireland retailers.
The biggest obstacles:
Most retailers are still at early-stage implementation of AI-led initiatives with:
Retail’s next chapter will be defined by how quickly organisations move from experimenting with AI tools to embedding it as a strategic, enterprise-wide capability to unlock new levels of decisions, speed, and agility.