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Retail
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Omnichannel CX and Intelligent Innovation – The Future of Retail
Read how TCS’ agile and AI-powered retail solutions help businesses strengthen supply chains, reimagine operations, and deliver improved customer experience.
Related Insights
Anticipatory demand intelligence supports sustainability and enables better demand forecasting for resilience and sustained competitive edge in a volatile world.
White Paper
06 Mar 2026
TCS helped the retailer achieve sophisticated pricing, warehouse automation, and data-driven decisioning to deliver on its lowest price promise and improve CX.
video
08 Apr 2026
TCS helped the French retailer leverage modern tech to reimagine the checkout process and accelerate the digital transformation of customer journeys. Learn more.
video
02 Apr 2026
The pandemic has accelerated retailers’ long-term digital transformation road maps, making them scramble to embrace the new ‘must-haves’.
Retailers are bolstering their strategies to manage uncertainty and differentiate themselves from competitors. The winners in this evolving landscape will be those businesses who can participate in digital ecosystems, reimagine last-mile capabilities, preempt and respond to supply chain disruptions, and build experiential retail stores to provide shoppers with a memorable experience.
In this article, the author likens the pandemic-induced disruptions to guests arriving before time at a house party and cites eight new ‘must-haves’ for retailers to see a positive impact on sales, margins, costs, and cashflow.
Click on the 'Read More’ button for the full article.
About the author
Image of Dheeraj Shah
Dheeraj Shah
Dheeraj has over 23 years of experience and has worked with global retailers on strategic initiatives for supply chains. He pioneered the use of technologies like AI-ML, IoT, block chain, and robotics and automation and has been instrumental in conceptualizing and developing key supply chain solutions, including TCS Cognitive Supply Chain. He has applied for three patents across warehouse operations, reinforcement learning-powered forecasting and replenishment, and e-commerce fulfillment.
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Colruyt Group Unlocks Everyday Value through Strategic Retail Tech
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Leroy Merlin France Reinvents Retail Checkout with TCS Omnistore™
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Technology and its Role in Driving Luxury Retail in the Middle East
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