Challenge

Gulftainer seeks to attain high operational transparency and organizational productivity.

Gulftainer, a UAE-based company managing over 40% of the port container facilities in the Middle East, was looking to tightly integrate disparate legacy IT systems. With rising demand for end-to-end container delivery services, the port operator wanted to implement a robust IT solution and strengthen the underlying technology infrastructure to effectively track containers and other assets. There was a pressing need for enhancing visibility across business functions, streamlining supply chain and logistics processes, and boosting workforce productivity through mobile enablement.

Solution

TCS integrates business processes for data consistency and tailors ESS/MSS solution.

Gulftainer partnered with TCS for change management and to implement S/4HANA, SAP’s enterprise resource management platform for IT infrastructure consolidation. TCS conducted a detailed assessment of the company’s IT landscape to create an implementation roadmap for integrating disparate applications, spanning diverse business functions. A team of over 20 SAP S/4HANA experts ensured cost-effective and timely deployment of a customized, mobile-enabled Employee Self Service (ESS) and Manager Self Service (MSS) solution, with an agile and resilient infrastructure.

The solution was designed to provide a comprehensive view of business operations across functions, including finance, sales, procurement, and maintenance, and to deliver data-driven insights for better customer responsiveness. 

TCS led critical initiatives and worked closely with various stakeholders at the company to drive the program. We also delivered training workshops for employees and other end users to familiarize them with the new system. 

Benefits

Gulftainer optimizes port operations and reduces costs. 

Gulftainer achieved greater operational efficiency and reduced cost by streamlining and automating critical business processes. The mobile ESS/MSS solution offered an exceptional user experience and significantly increased workforce productivity. The port operator also

• Derived actionable insights into supply chain operations from real-time data
• Attained cohesive operations with integration and automation of supply chain and logistics processes
• Enhanced customer satisfaction by consistently ensuring on-time delivery