bpost Partners with TCS for Enhanced CX
The 200-year old postal company boosts its e-commerce capabilities with TCS’ digital customer experience program. The video features, Kathleen Van Beveren, CEO, Parcels and logistics, Europe and Asia, bpost and Nico Cools, CIO and Chief Digital officer, bpost
bpost Group, established in 1830, is Belgium's leading postal operator and an international parcel and e-commerce logistics provider.
In 2017, TCS partnered with bpost to help drive their digital transformation journey. “The decision to work with TCS is not driven by a technology choice. It is driven by their transformational capabilities,” said Nico.
“We were rated at a certain time as the number one top app in Belgium," said Nico while sharing that this was due to the improved engagement with its customers. The new app allowed customers to share their preferences and track their parcel journey.
bpost transformed from a postal mail company to a leading logistics and parcel delivery services provider in response to the changing market demands. “We have to continue to innovate and create new services and digitalization is the key to that,” said Van Beveren.