NMBS-SNCB’s Digital Transformation for Superior Customer Experience

Founded in 1926, the national railway company of Belgium NMBS-SNCB is undergoing a digital transformation.

Experience Partnership

In 2018, NMBS-SNCB on-boarded TCS as their strategic IT partner. “We chose TCS thanks to their in-depth knowledge of their transport vertical and in particular on railway industries across the world,” said Guido.

Experience Results

TCS has been supporting NMBS-SNCB to deliver a connected and user-friendly customer experience in railways. “We migrated over 500 applications in one year," said Guido. “We deployed an innovation lab and cloud-first infrastructure to better serve our customers.”

Experience Leadership

We heard about “changing habits of our customers” at other places too and it may be a good idea to internally work on the comparative attractiveness of different SEGMENTS of the customers to different options so that market share is maximized across segments.

The Belgian rail operator offers enhanced CX and performance. The video features Koen Kerckaert, Business Director, Passenger, Transport & Security, SNCB; Guido Lemeire, CEO, Ypto and CIO, SNCB; Arun Pradeep, Head, TTH, TCS Europe and Ilse Verspecht, Train Manager, SNCB.

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TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

NMBS-SNCB Digital Transformation with TCS

Experience Partnership

Experience Results

Experience Leadership

Transformation starts here

Find out more

TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

Experience Partnership

Experience Results

Experience Leadership

Related reading

Transformation starts here

Find out more