Founded in 1926, the national railway company of Belgium NMBS-SNCB is undergoing a digital transformation.
In 2018, NMBS-SNCB on-boarded TCS as their strategic IT partner. “We chose TCS thanks to their in-depth knowledge of their transport vertical and in particular on railway industries across the world,” said Guido.
TCS has been supporting NMBS-SNCB to deliver a connected and user-friendly customer experience in railways. “We migrated over 500 applications in one year," said Guido. “We deployed an innovation lab and cloud-first infrastructure to better serve our customers.”
We heard about “changing habits of our customers” at other places too and it may be a good idea to internally work on the comparative attractiveness of different SEGMENTS of the customers to different options so that market share is maximized across segments.
The Belgian rail operator offers enhanced CX and performance. The video features Koen Kerckaert, Business Director, Passenger, Transport & Security, SNCB; Guido Lemeire, CEO, Ypto and CIO, SNCB; Arun Pradeep, Head, TTH, TCS Europe and Ilse Verspecht, Train Manager, SNCB.