Challenge

Legacy HR systems hamper productivity and employee experience 

HR and talent management functions at Bajaj Finance Limited (BFL) were managed through a host of legacy and standalone systems. The systems offered limited self-service, leading to higher turnaround time for processes across employee life cycle events from hire to separation, such as claims processing. Disparate processes hindered timely availability of accurate employee information. Information silos restricted access to business insights such as the nature of claims and expenses. BFL needed a solution that can unify processes for greater agility while ensuring superior employee experience. 

Solution

BFL transforms HR function to be scalable and agile with TCS CHROMA 

BFL was looking to transform HR and talent management processes by bringing in next-generation employee experience. Driven by a need to harness talent, they selected CHROMA, TCS’ HR and talent management solution on the cloud, for unifying and digitizing end-to-end processes on a single platform, including recruitment, onboarding, organization and people management, leave management, competency, career, performance, business expenses, and payroll. The solution enabled BFL to closely align HR policies with business priorities. It empowered employees with valuable insights, through embedded reporting, enriching the decision-making process. Process digitization, such as shortlisting of resumes for job applications, digitization of letters for employee life-cycle events, and online expense claims, created a consistent HR-services experience for the employees. TCS’ integrated HR and talent management platform ensured enterprise-wide visibility into the talent base. TCS’ cloud-based, modular, and scalable solution, with a single point of accountability, simplified the digital HR transformation for BFL. 

Benefits

With real-time insights, BFL offers superior employee experience 

BFL transformed HR and talent management on cloud with TCS CHROMA. Unified and digitized processes with real-time insights helped BFL drive agility, scale, and compliance. Superior employee experience with self-service has resulted in a greater value.