Products and Platforms
TCS ERP on Cloud
TCS ERP on Cloud for SAP Landscape Migration and Modernization
TCS Enterprise Manager
TCS Enterprise Manager: Elevating IT Operations Management
Highlights
- Monitoring ERP systems is critical as they support core enterprise functions such as finance, HR, manufacturing, procurement, supply chain, and accounting.
- TCS Enterprise Manager offers a comprehensive solution for monitoring industry leading ERP applications – SAP ECC, SAP S/4 HANA, Oracle EBS - providing insights into their performance in real-time.
- Organizations benefit from a unified view of ERP system and the underlying infrastructure, integrated database monitoring and consolidation of telemetry data for quick resolution of technical issues.
Challenges
ERP software helps enterprises handle various business activities, including manufacturing, procurement, supply chain, and accounting. As the central hub where data from multiple sources is collected, ERP systems play an important role in unifying multiple business processes while ensuring a continuous data flow between components. Because of the complex nature of these systems, an issue in one module can cause a cascading effect across the ecosystem, disrupting business operations. Common problems include data inconsistencies, slow response times, latency, poor availability, and performance degradation, impacting critical processes such as goods movement, manufacturing, procurement, order management, etc. These issues can lead to operational delays, financial losses, and compliance risks without adequate monitoring.
Overview
TCS Enterprise Manager provides a robust full-stack monitoring accelerator for ERP applications: SAP ECC, SAP S/4 HANA, and Oracle EBS. This AI-powered accelerator delivers real-time insights, enabling organizations to proactively monitor, manage, and optimize ERP application performance, ensure seamless user experience, and maintain operational efficiency.
Our solution
SAP monitoring
TCS Enterprise Manager offers deep, AI-powered observability across SAP landscapes including SAP S/4 HANA, SAP PO, SAP ECC, SAP SoH, and SAP S/4 HANA RISE:
- Real-time performance tracking: Monitor CPU/memory/disk utilization, active threads, T-codes, interface performance, database locks, and RFC connections.
- Batch-job monitoring: Track failed jobs, workflow errors, and failed concurrent requests.
- Security and compliance: Track user/system security, certificate/license expiry.
- RFC and IDoc monitoring: Detect failed remote function calls (RFCs) and IDoc (Intermediate Document) errors instantly.
- Transport management alerts: Get notified on transport failures and version mismatches.
Oracle EBS monitoring
- Single pane visibility: Monitor performance and availability across Oracle ERP modules.
- Application health metrics: Track CPU/memory/disk usage, long-running jobs, concurrent requests, and DB growth.
- Application security: Track authentication, authorization, unauthorized app login, locked user count, password compliance, user account creation approvals.
- Query performance and indexing: Analyze response times and optimize database operations.
- Alerting and forecasting: Smart alerts with noise suppression and predictive insights.
Unified platform features
- Full-stack observability: 100+ KPIs across ERP, database, OS, and custom apps.
- Multi-cloud and hybrid support: Monitor on-premises, private, and public cloud setups.
- Seamless integration: Compatible with 40+ technologies and third-party tools
- Interface and integration monitoring: Detect failures in inbound/outbound interfaces and integrations.
- Integrated ITSM: Auto ticket creation and closed-loop incident management.
- Operational efficiency: Maintenance planner module to streamline ERP upkeep, patch management, and automate SAP Basis tasks.
- CxO dashboards: Visualize application health and critical metrics in a single pane of glass.
- AI/ML capabilities: Forecast resource needs, detect anomalies, and automate root cause analysis.
- GenAI recommendations: Intelligent alert resolution and task suggestions.
Benefits
The benefits of the ERP monitoring accelerator are outlined below:
- Ensure critical functions like finance, procurement, and supply chain run smoothly without interruptions.
- Maintain operational efficiency through a consolidated view of ERP applications and infrastructure, enabling holistic monitoring and faster decision-making.
- Detect and address technical problems swiftly with intelligent alerts across applications, databases, networking devices, physical servers, and virtual environments.
- Streamline patching, updates, and routine tasks with intelligent scheduling, reducing unplanned downtime and outages.