Skip to main content
Skip to footer
Click here or press enter to go to homepage Click here or press enter to go to homepage
  • What we do
  • Who we are
  • Insights
  • Careers
  • Newsroom
  • Investors
  • Worldwide
Contact us
tata.com logotata.com logoOpen in New Tab
  • Perpetually Adaptive Enterprise Press tab for submenu items

    Where adaptability meets advantage

    At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

    Adaptability starts here
  • Industries
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
  • Research & Innovation
    • TCS Research
    • TCS Pace™
  • Alliances
Perpetually Adaptive Enterprise
  • Industries expand here
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services expand here
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
  • Research & Innovation expand here
    • TCS Research
    • TCS Pace™
  • Alliances
    • About Us Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
    • Brand
    • Leadership
    • Community
    • Sustainability
    • Inclusion
    • Values
    About Us
  • Brand
  • Leadership
  • Community
  • Sustainability
  • Inclusion
  • Values
    • Customer Stories Press tab for submenu items

      Discover why customers choose TCS

      We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.

      Read our customer success stories.
    • Events

      Upcoming events

      29 Sep 2025 TCS BaNCS and Quartz at SIBOS 2025, Frankfurt
      22 Sep 2025 TCS Life Sciences Forum 2025 London
      18 Sep 2025 Meet TCS at the InCoB 2025
      View all
    • Analyst Recognition

      Recent recognitions

      01 Aug 2025 TCS a Leader in Experience-Led HR Transformation Services: NelsonHall
      17 Jul 2025 TCS a Leader in Life and Annuities Insurance BPS and Third-Party Administrator Services: Everest Group
      15 Jul 2025 TCS Recognized as a Leader in Healthcare Provider Digital Services by Everest Group
      View all
    • Global Studies
    Customer Stories
  • Events
  • Analyst Recognition
  • Global Studies
    • Seize the future Press tab for submenu items

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
    • India
      • India
    • Americas
      • Argentina
      • Brazil
      • Canada
      • Chile
      • Colombia
      • Ecuador
      • Mexico
      • Peru
      • Uruguay
      • USA
    • Asia Pacific
      • Australia
      • Mainland China
      • Hong Kong SAR
      • Indonesia
      • Japan
      • Malaysia
      • New Zealand
      • Philippines
      • Republic of Korea
      • Singapore
      • Chinese Taipei
      • Thailand
    • Europe and UK
      • Belgium
      • Denmark
      • Estonia
      • Finland
      • France
      • Germany
      • Hungary
      • Ireland
      • Italy
      • Luxembourg
      • Netherlands
      • Norway
      • Poland
      • Portugal
      • Spain
      • Sweden
      • Switzerland
      • United Kingdom
    • Middle East and Africa
      • Bahrain
      • Israel
      • Kuwait
      • Qatar
      • Saudi Arabia
      • South Africa
      • United Arab Emirates
    Seize the future
  • India expand here
    • India
  • Americas expand here
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
  • Asia Pacific expand here
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
  • Europe and UK expand here
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
  • Middle East and Africa expand here
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
    • Press Releases Press tab for submenu items

      Find the latest news about TCS

      Stay up-to-date on all press announcements by TCS

      Discover more
    • News Alerts

      Recent News

      01 Sep 2025 TCS Brings the Power of AI to the TCS Sydney Marathon as it Celebrates First Year as Abbott World Marathon Major
      29 Aug 2025 TCS Features in UN Report on Role of Marketing in Achieving Sustainable Growth
      22 Aug 2025 TCS Partners with Google Cloud to Accelerate AI-Driven Innovation in the Financial Services Industry
      View all
    • Media Kit
    Press Releases
  • News Alerts
  • Media Kit
    • Investor Relations Press tab for submenu items

      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more Q1FY26 Debrief
    • Management Commentary
      • Latest Quarter Commentary
      • Annual Report Section
    • Financials
      • Quarterly Earnings Reports
      • Download TCS Data Sheet
      • Erstwhile CMC Financials
    • News and Events
      • Press Releases
      • Corporate Actions
      • Events
      • Calendar
    • ESG
      • Environment
      • Social
      • Governance
      • Policies and Reports
      • Stakeholder Engagement and Enterprise Risk Management
    • Resources
      • Investor FAQs
      • eTDS Portal
      • Stock Information
      • Analyst Coverage
      • Subsidiaries
      • Subscribe to Investor Updates
      • Unclaimed Dividend Information
    Investor Relations
  • Management Commentary expand here
    • Latest Quarter Commentary
    • Annual Report Section
  • Financials expand here
    • Quarterly Earnings Reports
    • Download TCS Data Sheet
    • Erstwhile CMC Financials
  • News and Events expand here
    • Press Releases
    • Corporate Actions
    • Events
    • Calendar
  • ESG expand here
    • Environment
    • Social
    • Governance
    • Policies and Reports
    • Stakeholder Engagement and Enterprise Risk Management
  • Resources expand here
    • Investor FAQs
    • eTDS Portal
    • Stock Information
    • Analyst Coverage
    • Subsidiaries
    • Subscribe to Investor Updates
    • Unclaimed Dividend Information
    • Worldwide Press tab for submenu items

      Global knowledge. Local support

      At TCS, we help enterprises grow through innovative solutions globally. Adapt and thrive with us.

      Discover more
    • Regions
      • India
      • Asia Pacific
      • Australia and New Zealand
      • Europe
      • Middle East and Africa
      • North America
      • United Kingdom and Ireland
    • Local Language Sites
      • France
      • Germany
      • Japan
      • Mainland China
      • Netherlands
      • Norway
      • South Korea
      • Sweden
    Worldwide
  • Regions expand here
    • India
    • Asia Pacific
    • Australia and New Zealand
    • Europe
    • Middle East and Africa
    • North America
    • United Kingdom and Ireland
  • Local Language Sites expand here
    • France
    • Germany
    • Japan
    • Mainland China
    • Netherlands
    • Norway
    • South Korea
    • Sweden
  • Click here or press enter to go to homepage Click here or press enter to go to homepage Opens in new tab tata.com logo tata.com logoOpen in New Tab
    What we do
    • Perpetually Adaptive Enterprise Press tab for submenu items

      Where adaptability meets advantage

      At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

      Adaptability starts here
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
      • Communications, Media, and Information Services
      • Education
      • Energy, Resources, and Utilities
      • Healthcare
      • High Tech
      • Insurance
      • Life Sciences
      • Manufacturing
      • Public Services
      • Retail
      • Travel and Logistics
    • Services
      • Artificial Intelligence and Data & Analytics
      • Cloud
      • Cognitive Business Operations
      • Consulting
      • Cybersecurity
      • Enterprise Solutions
      • IoT and Digital Engineering
      • Network Solutions and Services
      • TCS Interactive
      • Sustainability Services
    • Products and Platforms
      • TCS ADD™
      • TCS BANCS™
      • TCS BFSI Platforms
      • TCS CHROMA™
      • TCS Customer Intelligence & Insights™
      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
      • TCS Tap™
      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
      • TCS MasterCraft™
      • Jile™
      • TCS DigiBOLT™
      • TCS AI WisdomNext™
    • Research & Innovation
      • TCS Research
      • TCS Pace™
    • Alliances
    Perpetually Adaptive Enterprise
  • Industries expand here
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services expand here
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
  • Research & Innovation expand here
    • TCS Research
    • TCS Pace™
  • Alliances
  • Who we are
    • About Us Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
    • Brand
    • Leadership
    • Community
    • Sustainability
    • Inclusion
    • Values
    About Us
  • Brand
  • Leadership
  • Community
  • Sustainability
  • Inclusion
  • Values
  • Insights
    • Customer Stories Press tab for submenu items

      Discover why customers choose TCS

      We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.

      Read our customer success stories.
    • Events

      Upcoming events

      29 Sep 2025 TCS BaNCS and Quartz at SIBOS 2025, Frankfurt
      22 Sep 2025 TCS Life Sciences Forum 2025 London
      18 Sep 2025 Meet TCS at the InCoB 2025
      View all
    • Analyst Recognition

      Recent recognitions

      01 Aug 2025 TCS a Leader in Experience-Led HR Transformation Services: NelsonHall
      17 Jul 2025 TCS a Leader in Life and Annuities Insurance BPS and Third-Party Administrator Services: Everest Group
      15 Jul 2025 TCS Recognized as a Leader in Healthcare Provider Digital Services by Everest Group
      View all
    • Global Studies
    Customer Stories
  • Events
  • Analyst Recognition
  • Global Studies
  • Careers
    • Seize the future Press tab for submenu items

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
    • India
      • India
    • Americas
      • Argentina
      • Brazil
      • Canada
      • Chile
      • Colombia
      • Ecuador
      • Mexico
      • Peru
      • Uruguay
      • USA
    • Asia Pacific
      • Australia
      • Mainland China
      • Hong Kong SAR
      • Indonesia
      • Japan
      • Malaysia
      • New Zealand
      • Philippines
      • Republic of Korea
      • Singapore
      • Chinese Taipei
      • Thailand
    • Europe and UK
      • Belgium
      • Denmark
      • Estonia
      • Finland
      • France
      • Germany
      • Hungary
      • Ireland
      • Italy
      • Luxembourg
      • Netherlands
      • Norway
      • Poland
      • Portugal
      • Spain
      • Sweden
      • Switzerland
      • United Kingdom
    • Middle East and Africa
      • Bahrain
      • Israel
      • Kuwait
      • Qatar
      • Saudi Arabia
      • South Africa
      • United Arab Emirates
    Seize the future
  • India expand here
    • India
  • Americas expand here
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
  • Asia Pacific expand here
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
  • Europe and UK expand here
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
  • Middle East and Africa expand here
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
  • Newsroom
    • Press Releases Press tab for submenu items

      Find the latest news about TCS

      Stay up-to-date on all press announcements by TCS

      Discover more
    • News Alerts

      Recent News

      01 Sep 2025 TCS Brings the Power of AI to the TCS Sydney Marathon as it Celebrates First Year as Abbott World Marathon Major
      29 Aug 2025 TCS Features in UN Report on Role of Marketing in Achieving Sustainable Growth
      22 Aug 2025 TCS Partners with Google Cloud to Accelerate AI-Driven Innovation in the Financial Services Industry
      View all
    • Media Kit
    Press Releases
  • News Alerts
  • Media Kit
  • Investors
    • Investor Relations Press tab for submenu items

      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more Q1FY26 Debrief
    • Management Commentary
      • Latest Quarter Commentary
      • Annual Report Section
    • Financials
      • Quarterly Earnings Reports
      • Download TCS Data Sheet
      • Erstwhile CMC Financials
    • News and Events
      • Press Releases
      • Corporate Actions
      • Events
      • Calendar
    • ESG
      • Environment
      • Social
      • Governance
      • Policies and Reports
      • Stakeholder Engagement and Enterprise Risk Management
    • Resources
      • Investor FAQs
      • eTDS Portal
      • Stock Information
      • Analyst Coverage
      • Subsidiaries
      • Subscribe to Investor Updates
      • Unclaimed Dividend Information
    Investor Relations
  • Management Commentary expand here
    • Latest Quarter Commentary
    • Annual Report Section
  • Financials expand here
    • Quarterly Earnings Reports
    • Download TCS Data Sheet
    • Erstwhile CMC Financials
  • News and Events expand here
    • Press Releases
    • Corporate Actions
    • Events
    • Calendar
  • ESG expand here
    • Environment
    • Social
    • Governance
    • Policies and Reports
    • Stakeholder Engagement and Enterprise Risk Management
  • Resources expand here
    • Investor FAQs
    • eTDS Portal
    • Stock Information
    • Analyst Coverage
    • Subsidiaries
    • Subscribe to Investor Updates
    • Unclaimed Dividend Information
  • Worldwide
    • Worldwide Press tab for submenu items

      Global knowledge. Local support

      At TCS, we help enterprises grow through innovative solutions globally. Adapt and thrive with us.

      Discover more
    • Regions
      • India
      • Asia Pacific
      • Australia and New Zealand
      • Europe
      • Middle East and Africa
      • North America
      • United Kingdom and Ireland
    • Local Language Sites
      • France
      • Germany
      • Japan
      • Mainland China
      • Netherlands
      • Norway
      • South Korea
      • Sweden
    Worldwide
  • Regions expand here
    • India
    • Asia Pacific
    • Australia and New Zealand
    • Europe
    • Middle East and Africa
    • North America
    • United Kingdom and Ireland
  • Local Language Sites expand here
    • France
    • Germany
    • Japan
    • Mainland China
    • Netherlands
    • Norway
    • South Korea
    • Sweden
  • Contact us
    tata.com logo tata.com logo Opens in new tab
    Top Results
    Showing
    10
    01 - 07
    • TCS Enterprise Manager / IT Service Management

    Service management to maximize service efficiency

    Share Service Management with TCS Enterprise Manager
    Linkedin
    X
    Facebook
    Email
    copied

    You have these already downloaded

    We have sent you a copy of the report to your email again.

    Products and Platforms

    TCS ERP on Cloud This will open an overlay

    TCS ERP on Cloud for SAP Landscape Migration and Modernization

    We help you discover how TCS ERP on Cloud (SAP PaaS) can accelerate your SAP migration and modernization journey to the cloud. Connect with us now.
    Learn More
     about TCS ERP on Cloud for SAP Landscape Migration and Modernization
    bancs-global-banking-platform-web
    Related Insights
    Monitoring ERP Systems with TCS Enterprise Manager
    Explore how our ERP monitoring involves AI-powered deep monitoring for ERP applications, ensuring real-time performance insights and better application health.
    Solution
    02 Sep 2025
    Guardrails for Responsible Generative AI Usage
    Our GenAI Guardrail Gateway solution ensures ethical AI and secure generative AI usage with policy-driven governance, real-time visibility, and utmost control.
    Solution
    02 Sep 2025
    Simplify Maintenance Activities with TCS Enterprise Manager
    Our AI-powered Maintenance Planner helps organizations simplify maintenance activities and facilitate shift from reactive to proactive maintenance practices..
    Solution
    02 Sep 2025
    TCS Enterprise Manager This will open an overlay

    TCS Enterprise Manager: Elevating IT Operations Management

    With automation, proactive monitoring, and multi-cloud proficiency, our AI-enabled operations platform helps enterprises efficiently manage their IT operations.
    Learn More
     about TCS Enterprise Manager: Elevating IT Operations Management
    enterprise-manager-it-operations-management-web

    Highlights

    • This service management capability is developed to help your organization manage the delivery of IT services to your employees and customers while ensuring the smooth running of their daily IT operations.
    • It provides several essential features and consists of features such as ticket management, change management, transaction management, problem management, and task management.
    • It provides organizations with benefits such as increased agility, improved efficiency and user experience, and reduced costs.

    On this page

    Challenges   inpage
    Overview   inpage
    Our expertise   inpage
    Benefits   inpage
    Challenges inpage
    Overview inpage
    Our expertise inpage
    Benefits inpage
    Back
    Next
    Back to top Go to top
    On this pageinpage
    Go to top
    Challenges Overview Our expertise Benefits

    Challenges

    Your organization is expected to maintain superior service quality consistently. However, user experiences are often negatively impacted by weak operational processes and a range of challenges, such as inefficient tracking systems that result in unattended tickets, a lack of automation in prioritizing and assigning tickets, absence of clearly defined workflows and lack of structural responsibility and ownership - especially in case of multi-vendor delivery, creating silos, work items being assigned to wrong team resulting in missed SLAs and poor end-user experience. These issues can cause confusion and inefficiency, delays in responding to and resolving issues, and ultimately lead to a loss of business revenue.

    Overview

    The primary purpose of the service management capability is to help your business manage the delivery of services to its employees and customers, while ensuring the smooth functioning of its daily operations.

    In addition to providing benefits such as increased agility, improved efficiency, enhanced user experience, and reduced costs and problems, the service desk and IT teams, acting as the backbone of the organization, stand to gain significantly as well. They can expect faster detection and response time, improved productivity and processes, and a better understanding of business and end-user needs.

    Our expertise

    It offers several essential features to enhance your service management experience. These are:

    • User self-service portal with AI/genAI-enabled context-aware search and recommendations
    • Reporting and analytics, both custom and canned
    • Integrated workflow and approval
    • End-to-end tracking of specific cases or issues
    • Root cause analysis (RCA) of recurring issues and quick resolution of service disruptions
    • Management of IT infra and application changes
    • Management of service levels and fulfilment of user requests
    • Third-party integration, including e-bonding (ITSM and fulfilment)
    • Audit trail and detailed log of actions
    • Integrated monitoring tool and configuration management database (CMDB)
    • Automation of routine tasks and work assignments
    • Integrated Kanban board and visual dashboards
    • Built-in chatbot support
    • AI-powered ticket assignment and case summary
    • In-app notifications and quick links
    • Custom scheduler for auto-creation of repetitive requests

    The capability consists of these essential features:

    •         Ticket management: Through ticket management, access to services or resources, restoration of services that have been unexpectedly interrupted, or requests for clarification can be sought. It uses a smart rule mechanism alongside AI algorithms for auto-assignment of tickets for faster response time and SLA fulfillment, sends automated and timely SLA warnings to stakeholders, ensuring transparency and accountability, and captures an audit trail and a detailed log of actions and resolution for future reference and faster incident resolution.

    •         Change request management: The modifications that need to be made to the IT landscape are captured in change requests (CRs). Every change request can be easily reviewed, planned, and implemented using this feature, including infrastructure automation jobs. Actions are logged so that one can control and track changes made to the IT infrastructure and applications. The integrated workflow and approval help in managing every big or small, normal or urgent change requests. In the event of high workload or unavailability, delegation or backup can be performed for the assigned CRs.

    •         Transaction management: This feature offers a secure and reliable way for managing various high-level business processes, enhancing efficiency, and ensuring data accuracy. It facilitates processing of multiple records through a single file upload, sharing sensitive files through well-defined workflows and channels, and generating reports for high-level business processes, such as payroll processing, timesheet management, supplier management, and other vital business operations.

    •         Task management: Task management is essential to any organization aiming to operate efficiently. The task management feature allows users to easily create and assign tasks, simplify and organize workload using a planner, prevent duplication of effort, and ensure easy traceability of requests if work involves multiple stages, technicalities, or support users.

    •         Problem management: The feature helps users to create problem requests for recurring issues, identify the root cause of a problem, convert the problem into a risk (if required), and capture preventive actions for effective problem and risk management. The feature can be integrated with task management to create tasks associated with a problem, thus streamlining the problem-solving process and increasing efficiency.

    Benefits

    Consider the following potential impact on your service operations: 

    • Unified portal for management of requests, leading to standardization of processes, an increase in efficiency, and a reduction in errors.
    • Centralized tracking enables quicker decision-making and improved collaboration.
    • Improved team productivity using smart assignment rules, leading to quicker response and resolution of requests based on skillsets and availability.
    • Increased transparency and insights on operations through real-time reporting and SLA tracking.
    • Enhanced end-user experience with improved delivery of IT services.

    Related reading

    Swipe Left
    Swipe Right

    Integrated ITSM and ITPM: Enabling Seamless Change Management

    Blog | 09 Jul 2024   Opens in new tab

    Role of Generative AI and Automation in ITSM

    Article | 23 Apr 2025   Opens in new tab

    Multi-Cloud Monitoring: Ensuring Reliability, Maximizing Savings

    Blog | 12 Aug 2024   Opens in new tab

    Best Practices and Strategies for Custom Applications Monitoring

    Blog | 04 Jun 2025   Opens in new tab
    TCS Enterprise Manager TCS Enterprise Manager sub navigation
    • Application Performance Management
    • IT Infrastructure Management
    • IT Service Management
    • IT Asset Management
    • Cloud FinOps
    • ERP Monitoring
    • GenAI Guardrails
    • Maintenance Planner
    Book a demo

    Transformation starts here

    For more information on TCS' Enterprise Manager

    Talk to our experts
    Tata consultancy services
    ©2025 TATA Consultancy Services Limited
    ©2025 TATA Consultancy Services Limited
    • Privacy Notice
    • Cookie Policy
    • Accessibility Declaration
    • Disclaimer
    • Security Policy
    • California Notice at Collection
    • Customize Cookies
    More
    • Facebook Facebook   Open in New Tab
    • Youtube Youtube   Open in New Tab
    • Twitter-X Twitter-X   Open in New Tab
    • Instagram Instagram   Open in New Tab
    • linkedin linkedin   Open in New Tab
    Contact Contact Press Enter to open an overlay
    What’s on your mind?
    We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
    Request for Services
    Investor information
    Media contacts
    Looking for something else?
    Analyst relations
    CSR
    Partnership
    Website feedback
    Accessibility Adjustments

    Theme

    Font size

    A
    Default
    A

    Line height

    Default