Vodafone Hungary Transforms Order Management with TCS HOBS 

Products and platforms

Highlights

Post acquiring UPC Hungary, Vodafone needed a middleware solution for transforming, rationalizing, and consolidating its complex IT and operational support system (OSS) landscape.
TCS HOBS enabled the configuration of business rules and workflows, automated processes, and reduced manual interventions.
The order management platform transformed the client’s business, optimized time-to-market, and enhanced customer experience.

Challenge

Vodafone Hungary sought to simplify order orchestration

After acquiring UPC Hungary, Vodafone required a middleware solution to transform, rationalize, and consolidate the complex IT and operational support system (OSS) landscape. A comprehensive order provisioning and orchestration solution was critical for Vodafone Hungary to manage its nearly one million subscribers. The new system was needed to cater to fixed voice services as well as cable and gigabit passive optical networks (GPON) network based broadband services. Other transformation goals included bulk order management, legacy service migration, maintenance of service and resource inventory, and fixed IP address management.

Solution

Integration challenges resolved with TCS HOBS

Considering the complex IT and OSS landscape after acquiring UPC Hungary, Vodafone chose the TCS HOBS order management platform to transform its business and optimize time-to-market. The solution is based on plug-and-play service-oriented architecture (SOA) with out-of-the-box (OOTB) interface specifications for third-party integrations. Several open APIs and micro services enabled TCS to quickly integrate HOBS with existing Vodafone systems. TCS HOBS also enabled the configuration of business rules and workflows, automated processes, and incorporated manual interventions. In addition, the availability of tasks, SLAs, and notifications helped Vodafone Hungary to quickly implement various orchestration scenarios for multiple services such as fixed voice services, GPON broadband, and cable network broadband. The mapping of commercial products to the HOBS service catalog which supports routing to the respective logical network platforms also helped Vodafone Hungary ensure seamless service activation.

Benefits

Vodafone reduces the time-to-market and elevates customer experience

TCS leveraged its agile delivery methodology and deep contextual knowledge of Vodafone Hungary to implement its HOBS platform in less than eight months. The solution accelerated end-to-end order fulfillment, thereby improving the customer experience for the telco’s 750,000 subscribers. 

Key figures

Time

minutes for order processing

4,500

Number of orders

average orders per day

99.9%

Accuracy

order processing accuracy

TCS helped Vodafone quickly decommission key components from the inherited architecture.

LASZLO LOBODA
IT Transformation Delivery Senior Manager, Vodafone Hungary

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TCS works hand in hand with world-leading investors.

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Vodafone Hungary transforms order management

Products and platforms

Highlights

In this article

Challenge

Solution

Benefits

Key figures

Time

Number of orders

Accuracy

Create engineered experiences

Find out more

Where adaptability meets advantage

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

Global knowledge. Local support

Products and platforms

Highlights

In this article

Challenge

Solution

Benefits

Key figures

Time

Number of orders

Accuracy

Related reading

Create engineered experiences

Find out more

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