Challenge

The C-suite and senior management are faced with ensuring customer, employee, and stakeholder satisfaction as well as sustainably prioritizing growth, operational efficiency, resource utilization, and regulatory compliance. These corporate goals are increasingly difficult to achieve due to increasing climate regulations, internal and external demands to conform to Environmental, Social, and Governance (ESG) operating principles and managing costs while driving growth.

Department and operations managers must align their objectives with the corporate-level goals and provide AI-driven, contextual recommendations and insights that support socially responsible, sustainable, and cost-efficient operations. They are struggling to effectively collect, integrate, and analyze vast amounts of data from multi-domain, siloed, IoT and physical systems from across the enterprise required to provide the insights and recommendations needed.

Solution

TCS Intelligent Urban Exchange™ for smart enterprises provides a cross-domain enterprise data and analytics platform that brings services and systems together and drives synergies across organization-wide department and infrastructure leading to improved employee and customer experiences, optimized resources, and sustainable operations through:

• Ready-to-deploy, pre-built modules, including climate, energy, water, transport, and resilience supported by an extensible platform to develop and deploy additional use cases

• Command center views and incident alerts across enterprise and campus systems, departments, and services

• Improved employee and customer experience through advanced analytics that leverages data from multiple domains, systems, and devices and provides process and service insights and recommendations

TCS Intelligent Urban Exchange™ (IUX) for smart enterprises

Benefits

• Accelerated attainment of climate and emissions goals 

• Improved employee and customer experience 

• Enhanced interoperability and coordination of systems, services, infrastructures, and assets across enterprise departments 

• Increased incident identification, awareness, and resource synchronization  

• Optimized operational resilience, business continuity, and workplace safety